Rachel VERGE-DEPRE
Customer Care
Teleoperador
CPM Barcelona - Airbnb
August 2019
to March 2020
Full-time
Barcelona
Spain
- Inbound Calls and messages handling
- Customer assistance and information
- Mediation and negociation
Receptionnist Leader
ADAGIO PARIS OPERA
September 2017
to July 2019
Full-time
PARIS
France
- General customer care : (booking, informations, check-in, check-out, stay, conciergerie, billing)
- Team management (support in staff, assist superior in rush hours, training of new members)
- Turnover checking (following up invoicing, general funds daily + weekly control...)
Receptionnist
Hotel Ibis Paris Vanves
September 2016
to June 2017
Apprenticeship
Vanves
France
- Welcoming from check-in to check-out
- Customers care during stay
- Clients information (phone, mail, walk-in)
- Administrative tasks
Travel Agent
Carrefour Voyages
April 2015
to September 2015
Part-time
Charenton-le-Pont
France
- Customers care, counselling
- Touristic packages marketing
- Following up of orders and travel log
- Customers feedbacks
Apprenticeship 6 CEC Level
Licence Professionnelle Hôtellerie-Tourisme
Université des Antilles-Guyane
September 2012
to June 2013
Diploma 6 CEC Level
- Dance (Hip-Hop, Dancehall, Ethniques)
- Handskills (Sewing, Customisation, DIY, "handyman")
- Cooking
- Writting (Poems, Quotes, Novels)
- ANTILLES (Guadeloupe / Martinique / Saint-Martin)
- EUROPE (Belgique, Pays-Bas, Espagne, Angleterre)
- ETATS-UNIS (Miami, New-York)
- FRANCE tour
-
English (B2)
Advanced
-
Spanish (B1)
Good
-
Deutsch (A1)
Notions
-
Pack Microsoft Office
Advanced
-
FOLS
Good
-
Pictures editing
Advanced
-
Development of marketing techniques
Good
-
Communication support design
Advanced
-
Commercial image management (social networks)
Good
