Quoc Khanh Hoang
Marketing Supervisor
Available soon
Available
PERSONAL STATEMENT
Creative, open-minded and quick-learner but organized, strategically thinker, number-orientated and deep understanding of working under structure of organization. Starting the career path by playing many roles in service providers and building up to be an expert in customer service. Great in management skills and in marketing, especially by using social media channels. Great at inter-culture support especially deep understand of Malaysian culture. Very passionate in customer care. A good taste of art, especially in photography, graphic design and food styling. Good with stress and deadline management. Having a good sense in understanding customers’ need and well handling feedbacks.
ACHIEVEMENT
Top 25 - Earth Hour Photo Contest in Vietnam. Organized by WWF Vietnam, 2009.
Grand Prize - Chạy & Chụp (Run & Shoot) Photo Competition. Organized by FPT Arena Multimedia Hanoi, 2010.
Winning 2nd Assignment 'Joy' - Canon Photo Marathon Photo Competition. Organized by Canon Singapore, 2011.
Joining Digital Panoramic Photography Workshop in Hue as Artist / Supplemental Instructor. Organized and sponsored by British Council, 2011.
Coordinating with high ranking e-newspapers in Vietnam (VNExpress, Dan Tri, Kenh14, iOne, etc.) from 2008 to 2009.
Great experience of e-marketing in food industry in founding and developing specific projects to produce images from web advertisement to menu for food agency, bakery, dessert shop, restaurant in Hanoi, Vietnam (Mito Sweets, Les Abeilles Desserts, Kitchen Art, Nhan Sushi Hanoi, VINE Restaurant, etc.) from 2011 until present.
Great knowledge in art, design and creative multimedia.
Professional IT skills in customer service.
Excellent at food styling, F&B knowledge and high-end customer service.
Experience in working with international organizations, NGOs, government organizations (Catholic Relief Services (CRS), United States Agency for International Development (USAID), Vietnam Ministry of Industry and Trade (MOIT Vietnam), Vietnam Education Foundation (VEF), etc.) under pressure and deadlines.
Creative, open-minded and quick-learner but organized, strategically thinker, number-orientated and deep understanding of working under structure of organization. Starting the career path by playing many roles in service providers and building up to be an expert in customer service. Great in management skills and in marketing, especially by using social media channels. Great at inter-culture support especially deep understand of Malaysian culture. Very passionate in customer care. A good taste of art, especially in photography, graphic design and food styling. Good with stress and deadline management. Having a good sense in understanding customers’ need and well handling feedbacks.
ACHIEVEMENT
Top 25 - Earth Hour Photo Contest in Vietnam. Organized by WWF Vietnam, 2009.
Grand Prize - Chạy & Chụp (Run & Shoot) Photo Competition. Organized by FPT Arena Multimedia Hanoi, 2010.
Winning 2nd Assignment 'Joy' - Canon Photo Marathon Photo Competition. Organized by Canon Singapore, 2011.
Joining Digital Panoramic Photography Workshop in Hue as Artist / Supplemental Instructor. Organized and sponsored by British Council, 2011.
Coordinating with high ranking e-newspapers in Vietnam (VNExpress, Dan Tri, Kenh14, iOne, etc.) from 2008 to 2009.
Great experience of e-marketing in food industry in founding and developing specific projects to produce images from web advertisement to menu for food agency, bakery, dessert shop, restaurant in Hanoi, Vietnam (Mito Sweets, Les Abeilles Desserts, Kitchen Art, Nhan Sushi Hanoi, VINE Restaurant, etc.) from 2011 until present.
Great knowledge in art, design and creative multimedia.
Professional IT skills in customer service.
Excellent at food styling, F&B knowledge and high-end customer service.
Experience in working with international organizations, NGOs, government organizations (Catholic Relief Services (CRS), United States Agency for International Development (USAID), Vietnam Ministry of Industry and Trade (MOIT Vietnam), Vietnam Education Foundation (VEF), etc.) under pressure and deadlines.
F&B Manager
The Lab Saigon / WORK Café Hanoi - Nest by AIA
April 2016
to October 2016
Full-time
Hanoi
Vietnam
- Leadership
- Overview all hiring and training, evaluation and development process.
- Build up and maintain high standards of quality control, hygiene, health and safety.
- Establish customer service standards.
- Conduct training on F&B services.
- Make sure communication go smoothly in the organization.
- Ensure standard of customer service & great dealing with customers’ feedback.
- Partnership for enhancing & exposing the images of the brand.
- Overview all hiring and training, evaluation and development process.
- Marketing
- Managing all publicized images of the shop in press and social media.
- Responsible for promotional ideas and lead the team to expose with different media channels.
- Overseeing the execution of product promotions.
- Managing all publicized images of the shop in press and social media.
- Finances
- Ensure that the financial target is met.
- Ensure cost is controlled.
- Identify revenue opportunities.
- Ensure that the financial target is met.
Detailed Description
- The F&B Manager is responsible for the daily operations of the cafe. Maintain the image of WORK Café Hanoi.
- Professional but relaxed.
- Ensure that the staff is working together as a team to ensure optimum service and quality and that guest needs are met.
- The F&B Manager is responsible for the daily operations of the cafe. Maintain the image of WORK Café Hanoi.
- Staffing
- Hire, train, and motivate awesome staff.
- Plan and implement training programs for the new staff.
- Check staff scheduling.
- Recommend people for hiring, promotion, and, if needed, firing.
- Establish monthly performance reviews and performance expectations
- Maintain high standards of quality control, hygiene, health and safety.
- Conduct training modules on customer service, F&B, etc.
- Hold regular briefings and communication meetings.
- Hire, train, and motivate awesome staff.
- Customer Service
Make sure customers are happy
- Interact with the customers, give a tour, recommend menu items.
- Managing customer’s complaints or feedbacks.
- Answer customers’ phone calls.
- Interact with the customers, give a tour, recommend menu items.
- Quality
Ensure the place looks the same as when it first opened.
- Maintain the place clean and in good condition.
- Fix or replace the equipment if needed.
- If something’s missing or needed find a way to get it. Ask for budget if needed.
- Maintain F&B standard.
- Maintain the place clean and in good condition.
- Catering
Check that events are running smoothly.
- Work with suppliers to plan for the events. Come up with a catering menu and quotation.
- Make sure that the staff knows what to do during the event.
- Settle the bill or delegate someone to do it at the end of the event with the organizer.
- Work with suppliers to plan for the events. Come up with a catering menu and quotation.
- Marketing
- Help the marketing manager think of cool menu ideas and work with suppliers to develop them.
- Take pictures of the space and the F&B.
- Help the marketing manager come up with collaborations and promotional ideas.
- Communicate and oversee the execution of product promotions.
- Help the marketing manager think of cool menu ideas and work with suppliers to develop them.
- Finances
- Ensure that the financial target is met.
- Ensure cost is controlled.
- Identify revenue opportunities.
- Ensure that the financial target is met.
Company Description
WORK Cafe is a coffee bar inside Nest by AIA - part financial service center, part event venue, and part cafe.
