Quoc Khanh Hoang
Marketing Supervisor
Available soon
Available
PERSONAL STATEMENT
Creative, open-minded and quick-learner but organized, strategically thinker, number-orientated and deep understanding of working under structure of organization. Starting the career path by playing many roles in service providers and building up to be an expert in customer service. Great in management skills and in marketing, especially by using social media channels. Great at inter-culture support especially deep understand of Malaysian culture. Very passionate in customer care. A good taste of art, especially in photography, graphic design and food styling. Good with stress and deadline management. Having a good sense in understanding customers’ need and well handling feedbacks.
ACHIEVEMENT
Top 25 - Earth Hour Photo Contest in Vietnam. Organized by WWF Vietnam, 2009.
Grand Prize - Chạy & Chụp (Run & Shoot) Photo Competition. Organized by FPT Arena Multimedia Hanoi, 2010.
Winning 2nd Assignment 'Joy' - Canon Photo Marathon Photo Competition. Organized by Canon Singapore, 2011.
Joining Digital Panoramic Photography Workshop in Hue as Artist / Supplemental Instructor. Organized and sponsored by British Council, 2011.
Coordinating with high ranking e-newspapers in Vietnam (VNExpress, Dan Tri, Kenh14, iOne, etc.) from 2008 to 2009.
Great experience of e-marketing in food industry in founding and developing specific projects to produce images from web advertisement to menu for food agency, bakery, dessert shop, restaurant in Hanoi, Vietnam (Mito Sweets, Les Abeilles Desserts, Kitchen Art, Nhan Sushi Hanoi, VINE Restaurant, etc.) from 2011 until present.
Great knowledge in art, design and creative multimedia.
Professional IT skills in customer service.
Excellent at food styling, F&B knowledge and high-end customer service.
Experience in working with international organizations, NGOs, government organizations (Catholic Relief Services (CRS), United States Agency for International Development (USAID), Vietnam Ministry of Industry and Trade (MOIT Vietnam), Vietnam Education Foundation (VEF), etc.) under pressure and deadlines.
Creative, open-minded and quick-learner but organized, strategically thinker, number-orientated and deep understanding of working under structure of organization. Starting the career path by playing many roles in service providers and building up to be an expert in customer service. Great in management skills and in marketing, especially by using social media channels. Great at inter-culture support especially deep understand of Malaysian culture. Very passionate in customer care. A good taste of art, especially in photography, graphic design and food styling. Good with stress and deadline management. Having a good sense in understanding customers’ need and well handling feedbacks.
ACHIEVEMENT
Top 25 - Earth Hour Photo Contest in Vietnam. Organized by WWF Vietnam, 2009.
Grand Prize - Chạy & Chụp (Run & Shoot) Photo Competition. Organized by FPT Arena Multimedia Hanoi, 2010.
Winning 2nd Assignment 'Joy' - Canon Photo Marathon Photo Competition. Organized by Canon Singapore, 2011.
Joining Digital Panoramic Photography Workshop in Hue as Artist / Supplemental Instructor. Organized and sponsored by British Council, 2011.
Coordinating with high ranking e-newspapers in Vietnam (VNExpress, Dan Tri, Kenh14, iOne, etc.) from 2008 to 2009.
Great experience of e-marketing in food industry in founding and developing specific projects to produce images from web advertisement to menu for food agency, bakery, dessert shop, restaurant in Hanoi, Vietnam (Mito Sweets, Les Abeilles Desserts, Kitchen Art, Nhan Sushi Hanoi, VINE Restaurant, etc.) from 2011 until present.
Great knowledge in art, design and creative multimedia.
Professional IT skills in customer service.
Excellent at food styling, F&B knowledge and high-end customer service.
Experience in working with international organizations, NGOs, government organizations (Catholic Relief Services (CRS), United States Agency for International Development (USAID), Vietnam Ministry of Industry and Trade (MOIT Vietnam), Vietnam Education Foundation (VEF), etc.) under pressure and deadlines.
Customer Service Agent
IBM Malaysia Sdn Bhd
October 2013
to October 2015
Full-time
Selangor
Malaysia
- Role: Technical Support/Team-leading
- Provide technical support via phone, e-mail and fax.
- To log and/or coordinate incoming requests, problems and queries,completing as many request as possible as well as resolving as many technical problems (within the job scope) and ensuring that all tickets are raised in all cases.
- Provides remote technical support to handheld and mobile computing devices, personal computers, and PC network users inresponse to specific requests.
- Communicate effectively while providing support to other team members and the Team Leader as required.
- Provide support to team by preparing and maintaining training material for all relevant processes.
- Provide full application support for internal use example: WindowsXP/2000/98/95, IBM Lotus Notes, Tivoli, Citrix Metaframe, NetMeeting, Antivirus, LAN Printers, VPN (CISCO), Firewall and etc.
- Train and guide new helpdesk analyst team members on the procedures, systems and work processes of supported operations.
- Ensures adherence to escalation procedures. Responds to escalated,complex and high impact user calls in a timely fashion as per agreed SLA.
- Work with other groups (such as 2nd level support, onsite support) toprovide service, support, and guidance.
- Create a positive customer experience through providing efficient andquality solutions or guidance to customers enquiries / problems.
- Ensure all customer problems and requests are handled according to the given time frame.
Detailed Description
- EXPERIENCES GAINED:
- Service delivery to Vietnamese and English-speaking customers via phone and email. Communicating effectively to bring a positive experience to customer.
- Collaborating with other teams, closely following procedures and processes, to support customers requests as prompt and efficient as possible.
- Working follow rotational 24/7 schedule.
- Applying customer service skills, problem solving skills and technical knowledge into providing services to customer. And efficient using IBM Notes, IBM Lotus Sametime and incident tracking applications on Microsoft environment (Windows 7).
- Service delivery to Vietnamese and English-speaking customers via phone and email. Communicating effectively to bring a positive experience to customer.
Company Description
IBM Regional Asia Pacific Contact Center
Company website
