Quoc Khanh Hoang
Marketing Supervisor
Available soon
Available
PERSONAL STATEMENT
Creative, open-minded and quick-learner but organized, strategically thinker, number-orientated and deep understanding of working under structure of organization. Starting the career path by playing many roles in service providers and building up to be an expert in customer service. Great in management skills and in marketing, especially by using social media channels. Great at inter-culture support especially deep understand of Malaysian culture. Very passionate in customer care. A good taste of art, especially in photography, graphic design and food styling. Good with stress and deadline management. Having a good sense in understanding customers’ need and well handling feedbacks.
ACHIEVEMENT
Top 25 - Earth Hour Photo Contest in Vietnam. Organized by WWF Vietnam, 2009.
Grand Prize - Chạy & Chụp (Run & Shoot) Photo Competition. Organized by FPT Arena Multimedia Hanoi, 2010.
Winning 2nd Assignment 'Joy' - Canon Photo Marathon Photo Competition. Organized by Canon Singapore, 2011.
Joining Digital Panoramic Photography Workshop in Hue as Artist / Supplemental Instructor. Organized and sponsored by British Council, 2011.
Coordinating with high ranking e-newspapers in Vietnam (VNExpress, Dan Tri, Kenh14, iOne, etc.) from 2008 to 2009.
Great experience of e-marketing in food industry in founding and developing specific projects to produce images from web advertisement to menu for food agency, bakery, dessert shop, restaurant in Hanoi, Vietnam (Mito Sweets, Les Abeilles Desserts, Kitchen Art, Nhan Sushi Hanoi, VINE Restaurant, etc.) from 2011 until present.
Great knowledge in art, design and creative multimedia.
Professional IT skills in customer service.
Excellent at food styling, F&B knowledge and high-end customer service.
Experience in working with international organizations, NGOs, government organizations (Catholic Relief Services (CRS), United States Agency for International Development (USAID), Vietnam Ministry of Industry and Trade (MOIT Vietnam), Vietnam Education Foundation (VEF), etc.) under pressure and deadlines.
Creative, open-minded and quick-learner but organized, strategically thinker, number-orientated and deep understanding of working under structure of organization. Starting the career path by playing many roles in service providers and building up to be an expert in customer service. Great in management skills and in marketing, especially by using social media channels. Great at inter-culture support especially deep understand of Malaysian culture. Very passionate in customer care. A good taste of art, especially in photography, graphic design and food styling. Good with stress and deadline management. Having a good sense in understanding customers’ need and well handling feedbacks.
ACHIEVEMENT
Top 25 - Earth Hour Photo Contest in Vietnam. Organized by WWF Vietnam, 2009.
Grand Prize - Chạy & Chụp (Run & Shoot) Photo Competition. Organized by FPT Arena Multimedia Hanoi, 2010.
Winning 2nd Assignment 'Joy' - Canon Photo Marathon Photo Competition. Organized by Canon Singapore, 2011.
Joining Digital Panoramic Photography Workshop in Hue as Artist / Supplemental Instructor. Organized and sponsored by British Council, 2011.
Coordinating with high ranking e-newspapers in Vietnam (VNExpress, Dan Tri, Kenh14, iOne, etc.) from 2008 to 2009.
Great experience of e-marketing in food industry in founding and developing specific projects to produce images from web advertisement to menu for food agency, bakery, dessert shop, restaurant in Hanoi, Vietnam (Mito Sweets, Les Abeilles Desserts, Kitchen Art, Nhan Sushi Hanoi, VINE Restaurant, etc.) from 2011 until present.
Great knowledge in art, design and creative multimedia.
Professional IT skills in customer service.
Excellent at food styling, F&B knowledge and high-end customer service.
Experience in working with international organizations, NGOs, government organizations (Catholic Relief Services (CRS), United States Agency for International Development (USAID), Vietnam Ministry of Industry and Trade (MOIT Vietnam), Vietnam Education Foundation (VEF), etc.) under pressure and deadlines.
Marketing Supervisor
theWarehouse
Since October 2016
Hanoi
Vietnam
- Manage social media marketing campaigns and day-to-day activities including:
•Develop relevant content topics to reach the company’s target customers.
•Create, curate, and manage all published content (images, video and written).
•Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.
•Conduct online advocacy and open a stream for cross-promotions.
•Develop and expand community and/or influencer outreach efforts.
•Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.).
•Design, create and manage promotions and Social ad campaigns.
•Manage efforts in building online reviews and reputation. Monitor online reviews and respond to each review.
•Analyze key metrics and tweak strategy as needed.
•Compile reports for management showing results (ROI).
•Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.
•Demonstrate ability to map out a comprehensive marketing plan. Drive strategies that are proven by testing and metrics.
•Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.
•Monitor trends in social media tools, applications, channels, design and strategy.
•Implement ongoing education to remain highly effective.
•Identify threats and opportunities in user-generated content surrounding the company. Report notable threats to appropriate management.
•Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising social media, content marketing, SEO and social advertising campaigns.
•Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.
F&B Manager
The Lab Saigon / WORK Café Hanoi - Nest by AIA
April 2016
to October 2016
Full-time
Hanoi
Vietnam
- Leadership
- Overview all hiring and training, evaluation and development process.
- Build up and maintain high standards of quality control, hygiene, health and safety.
- Establish customer service standards.
- Conduct training on F&B services.
- Make sure communication go smoothly in the organization.
- Ensure standard of customer service & great dealing with customers’ feedback.
- Partnership for enhancing & exposing the images of the brand.
- Overview all hiring and training, evaluation and development process.
- Marketing
- Managing all publicized images of the shop in press and social media.
- Responsible for promotional ideas and lead the team to expose with different media channels.
- Overseeing the execution of product promotions.
- Managing all publicized images of the shop in press and social media.
- Finances
- Ensure that the financial target is met.
- Ensure cost is controlled.
- Identify revenue opportunities.
- Ensure that the financial target is met.
Customer Service Agent
IBM Malaysia Sdn Bhd
October 2013
to October 2015
Full-time
Selangor
Malaysia
- Role: Technical Support/Team-leading
- Provide technical support via phone, e-mail and fax.
- To log and/or coordinate incoming requests, problems and queries,completing as many request as possible as well as resolving as many technical problems (within the job scope) and ensuring that all tickets are raised in all cases.
- Provides remote technical support to handheld and mobile computing devices, personal computers, and PC network users inresponse to specific requests.
- Communicate effectively while providing support to other team members and the Team Leader as required.
- Provide support to team by preparing and maintaining training material for all relevant processes.
- Provide full application support for internal use example: WindowsXP/2000/98/95, IBM Lotus Notes, Tivoli, Citrix Metaframe, NetMeeting, Antivirus, LAN Printers, VPN (CISCO), Firewall and etc.
- Train and guide new helpdesk analyst team members on the procedures, systems and work processes of supported operations.
- Ensures adherence to escalation procedures. Responds to escalated,complex and high impact user calls in a timely fashion as per agreed SLA.
- Work with other groups (such as 2nd level support, onsite support) toprovide service, support, and guidance.
- Create a positive customer experience through providing efficient andquality solutions or guidance to customers enquiries / problems.
- Ensure all customer problems and requests are handled according to the given time frame.
Journalist Assistant / Graphic Designer - Photographer
Dream Studio
August 2012
to February 2013
Full-time
Hanoi
Vietnam
- Role: Secretary/Personal Assistant
- Multitasking from preparing documents, pictures for journalist to going onsite for photography requests, making mass media report, handling preparation steps for press conference, etc. due to lack of resources for an artist management project as a contractor.
Social Media Development Coordinator
British Council Vietnam
2011
to 2012
Full-time
Hanoi
Vietnam
- Role: Coordinator
- Working as British Council Vietnam's official photographer in cultural exchange events and private events (Europe Music Festival, Hanoi Sound Stuff Festival, networking events at Residence of the British Ambassador in Hanoi, etc.).
- Support articles/news on British Council Vietnam's Facebook page and coordinate to develop official website.
Graphic Designer / Photographer
Danson Media Corporation
2009
to 2011
Full-time
Hanoi
Vietnam
- Role: Graphic Designer / Photographer
- Provide and develop ideas, solutions to customers requests and feedbacks.
- Collaborating with other relevant groups (such as Public/PressRelation Department, printing services, suppliers, etc.) closely toproduce printing, web publishing and image products.
- Provide sample layouts, sketch and using applications, Adobe Illustrator and Adobe InDesign, to complete products.
- Editing and retouching image in Adobe Photoshop, Adobe Photoshop Lightroom.
- Ensure products quality before delivery to customer.
- Onsite support for photography requests.
Instructed by theWarehouse Senior Wine Educator, Ms. Le Thu Huong.
Qualified by theWarehouse Hanoi.
Qualified by theWarehouse Hanoi.
- Speaking
- Listening
- Negotiation
- Post-Production
- Ideas Development
- Equipment Setting Up
- Commercial Photography
- Food Photography
- Streetlife Photography
- Landscape Photography
- Portrait Photography
- Photography
- Graphic Design
- Food Styling
- Planning
- Scheduling
- Deadline Management
- Positive
- Flexible
- Training
- Headhunting
- Working well under pressure and meeting tight deadlines
- Able to work in a team environment or individually
- Flexible and hardworking
- Strong teamwork
- Patient
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English
Advanced
-
Vietnamese
Expert
- Advance in Mac OS X, Adobe Photoshop Lightroom
- Window Office: Words, Excel, Powerpoint, Email...
- Adobe InDesign, Adobe Photoshop, Adobe Illustrator
