Highly skilled and customer-focused IT Service Owner and IT Incident Manager with a strong background in IT service management. With a proven track record of successfully managing and delivering IT services, I have a keen ability to translate business requirements into service strategies, ensuring the optimal design, development, and delivery of services. A collaborative team player with excellent project management abilities, I am dedicated to driving service excellence and delivering high-quality IT services that align with organizational goals.
Ensuring that all customer orders are accurately processed and shipped in a timely manner while complying with both the customer’s requirements and the company’s internal metrics.
Coordinating with Customers, Sales and Financial Departments regarding order status, shipping/service dates, prices, product availability, and back order.
Ensuring the required export documentation are prepared and transmitted to customer on time.
Participating international trade fairs in different regions of the world.
Working on translations, editing webpage and product catalogue.
