Highly skilled and customer-focused IT Service Owner and IT Incident Manager with a strong background in IT service management. With a proven track record of successfully managing and delivering IT services, I have a keen ability to translate business requirements into service strategies, ensuring the optimal design, development, and delivery of services. A collaborative team player with excellent project management abilities, I am dedicated to driving service excellence and delivering high-quality IT services that align with organizational goals.
Incident Management: Manage SEV1 Incidents for all the business units, including analysing the impact, risk, SLA, and work flow followed by all the technical teams involved.
Problem Management: Work with engineering teams to identify root cause for recurring incidents and create an action plan for resolution.
IT Procurement Management: Consolidation and optimisation of hardware, software and related IT procurement activities.
