Highly skilled and customer-focused IT Service Owner and IT Incident Manager with a strong background in IT service management. With a proven track record of successfully managing and delivering IT services, I have a keen ability to translate business requirements into service strategies, ensuring the optimal design, development, and delivery of services. A collaborative team player with excellent project management abilities, I am dedicated to driving service excellence and delivering high-quality IT services that align with organizational goals.
IT Service Owner: 1 back-end service IT Service Owner Delegate: 3 back-end services IT Service Subject Matter Expert: 1 back-end service Responsibilities: Service delivery and development: incident, change and problem management, service evergreening, hands-on application live incidents, SQL data reports
IT Incident Manager: 1 External IT Service Responsibilities: Serve as the primary point of contact for all IT incidents, coordinating communication and actions between technical teams and stakeholders
Other: IT Project Management - hands-on designing and delivering new IT Service. Coordinating communication and actions between technical teams
