Highly skilled and customer-focused IT Service Owner and IT Incident Manager with a strong background in IT service management. With a proven track record of successfully managing and delivering IT services, I have a keen ability to translate business requirements into service strategies, ensuring the optimal design, development, and delivery of services. A collaborative team player with excellent project management abilities, I am dedicated to driving service excellence and delivering high-quality IT services that align with organizational goals.
Report to the company’s Technical Product Manager and focus on the restoration of a service and manage the incidents end to end. This includes receiving, logging, classifying, troubleshooting, assigning, tracking, and reporting all Incidents.
Identify and troubleshoot recurring platform issues and engage service owners to assist with resolution.
Manage communication between external business partners and Operations Team.
As a member of Network Programme, maintain existing business relationships, both remotely and in direct contact.
Participate in Agile Sprints to evolve business processes and technologies.
Create and review documentation, design new standard operating procedures.
