Highly skilled and customer-focused IT Service Owner and IT Incident Manager with a strong background in IT service management. With a proven track record of successfully managing and delivering IT services, I have a keen ability to translate business requirements into service strategies, ensuring the optimal design, development, and delivery of services. A collaborative team player with excellent project management abilities, I am dedicated to driving service excellence and delivering high-quality IT services that align with organizational goals.
Enable Azimo customers to get the most out of Azimo and support/brief them via phone, emails and social media ; manage inbound calls facilitate resolution of customer issues
Monitor, track, and analyze fraud and illegitimate transaction placed on azimo.com
Report product issues & work towards their improvement with direct contact with specific departments and external business partners
Convert new customers via inbound calls, emails and social media
Create new content for website, social media and marketing material; carry out translation tasks in English, Polish and Russian
