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Przemyslaw Szczepanski

CV

Professional Status
Employed
Available
About Me
Highly skilled and customer-focused IT Service Owner and IT Incident Manager with a strong background in IT service management. With a proven track record of successfully managing and delivering IT services, I have a keen ability to translate business requirements into service strategies, ensuring the optimal design, development, and delivery of services. A collaborative team player with excellent project management abilities, I am dedicated to driving service excellence and delivering high-quality IT services that align with organizational goals.
Resume created on DoYouBuzz
  • IT Service Owner: 1 back-end service
    IT Service Owner Delegate: 3 back-end services
    IT Service Subject Matter Expert: 1 back-end service
    Responsibilities: Service delivery and development: incident, change and problem management, service evergreening, hands-on application live incidents, SQL data reports
  • IT Incident Manager: 1 External IT Service
    Responsibilities: Serve as the primary point of contact for all IT incidents, coordinating communication and actions between technical teams and stakeholders
  • Other: IT Project Management - hands-on designing and delivering new IT Service. Coordinating communication and actions between technical teams
  • Incident Management: Manage SEV1 Incidents for all the business units, including analysing the impact, risk, SLA, and work flow followed by all the technical teams involved.
  • Problem Management: Work with engineering teams to identify root cause for recurring
    incidents and create an action plan for resolution.
  • IT Procurement Management: Consolidation and optimisation of hardware, software and related IT procurement activities.
  • Report to the company’s Technical Product Manager and focus on the restoration of a service and manage the incidents end to end. This includes receiving, logging, classifying, troubleshooting, assigning, tracking, and reporting all Incidents.
  • Identify and troubleshoot recurring platform issues and engage service owners to assist with resolution.
  • Manage communication between external business partners and Operations Team.
  • As a member of Network Programme, maintain existing business relationships, both remotely and in direct contact.
  • Participate in Agile Sprints to evolve business processes and technologies.
  • Create and review documentation, design new standard operating procedures.
Learn more
  • Enable Azimo customers to get the most out of Azimo and support/brief them via phone, emails and social media ; manage inbound calls facilitate resolution of customer issues
  • Monitor, track, and analyze fraud and illegitimate transaction placed on azimo.com
  • Report product issues & work towards their improvement with direct contact with specific departments and external business partners
  • Convert new customers via inbound calls, emails and social media
  • Create new content for website, social media and marketing material; carry out translation tasks in English, Polish and Russian
  • Ensuring that all customer orders are accurately processed and shipped in a timely manner while complying with both the customer’s requirements and the company’s internal metrics.
  • Coordinating with Customers, Sales and Financial Departments regarding order status, shipping/service dates, prices, product availability, and back order.
  • Ensuring the required export documentation are prepared and transmitted to customer on time.
  • Participating international trade fairs in different regions of the world.
  • Working on translations, editing webpage and product catalogue.

Master's

Jagiellonian University

February 2006 to February 2011
Institute of Russian and East European Studies,
Russian Studies,
  • Russian modern literature
  • Europe & Asia
  • CrossFit
  • Sailing