Versatile IT professional with through ITIL and cross-process knowledge and overall 10 years of working experience including 7 years of corporate employment. Process architect experienced in building, implementing, measuring and improving ITIL processes.
Business oriented, understanding objectives and needs of IT Service Management. Capable of working under huge pressure of time and deadlines. Motivated by challenges and impossible tasks. Acquainted and able to work with senior executives on a daily basis. Experienced in building and maintaining business relationships with the customers. A diplomat with highly developed negotiation capabilities.
Manager with specific technical knowledge around Networks (CCNA level), Microsoft Servers (MCSA), virtualization (VMWare, Virtual Box) and collaboration technologies (SharePoint – Administration). General knowledge about most popular corporate IT Technologies (server, middleware, OS, networks etc.)
