Przemyslaw Krzyzanowski
Head of Major Incident Management - SMC Poland / Regional Process Owner
40 years old
Jaworzno Poland
Professional Status
Employed
Available
About Me
Versatile IT professional with through ITIL and cross-process knowledge and overall 10 years of working experience including 7 years of corporate employment. Process architect experienced in building, implementing, measuring and improving ITIL processes.
Business oriented, understanding objectives and needs of IT Service Management. Capable of working under huge pressure of time and deadlines. Motivated by challenges and impossible tasks. Acquainted and able to work with senior executives on a daily basis. Experienced in building and maintaining business relationships with the customers. A diplomat with highly developed negotiation capabilities.
Manager with specific technical knowledge around Networks (CCNA level), Microsoft Servers (MCSA), virtualization (VMWare, Virtual Box) and collaboration technologies (SharePoint – Administration). General knowledge about most popular corporate IT Technologies (server, middleware, OS, networks etc.)
Business oriented, understanding objectives and needs of IT Service Management. Capable of working under huge pressure of time and deadlines. Motivated by challenges and impossible tasks. Acquainted and able to work with senior executives on a daily basis. Experienced in building and maintaining business relationships with the customers. A diplomat with highly developed negotiation capabilities.
Manager with specific technical knowledge around Networks (CCNA level), Microsoft Servers (MCSA), virtualization (VMWare, Virtual Box) and collaboration technologies (SharePoint – Administration). General knowledge about most popular corporate IT Technologies (server, middleware, OS, networks etc.)
Major Incident Manager
Capgemini
February 2012
to July 2013
- Responding to ad hoc e-mails/telephone calls from Management
- Contacting Senior Management on a daily basis with job related queries
- Reporting to Senior Managers / SDMs / Operations Managers
- Chairing and facilitating daily conference calls for various clients to discuss SLAs, breaches, past incidents etc.
- Preparing and discussing incident reports.
- Organising and facilitating conference calls to resolve the incidents which require more than one team to solve.
- Preparing and sending notifications about major incidents. Supplying post-incident summaries and overviews.
- Contacting various resolving teams, assigning work to them, chasing for updates, organising their work.
- Managing and monitoring the incidents. Ownership of the incidents.
- Responsible for managing of resolution process of critical incidents affecting multiple clients' IT infrastructure.
