Przemyslaw Krzyzanowski
Head of Major Incident Management - SMC Poland / Regional Process Owner
41 years old
Jaworzno Poland
Professional Status
Employed
Available
About Me
Versatile IT professional with through ITIL and cross-process knowledge and overall 10 years of working experience including 7 years of corporate employment. Process architect experienced in building, implementing, measuring and improving ITIL processes.
Business oriented, understanding objectives and needs of IT Service Management. Capable of working under huge pressure of time and deadlines. Motivated by challenges and impossible tasks. Acquainted and able to work with senior executives on a daily basis. Experienced in building and maintaining business relationships with the customers. A diplomat with highly developed negotiation capabilities.
Manager with specific technical knowledge around Networks (CCNA level), Microsoft Servers (MCSA), virtualization (VMWare, Virtual Box) and collaboration technologies (SharePoint – Administration). General knowledge about most popular corporate IT Technologies (server, middleware, OS, networks etc.)
Business oriented, understanding objectives and needs of IT Service Management. Capable of working under huge pressure of time and deadlines. Motivated by challenges and impossible tasks. Acquainted and able to work with senior executives on a daily basis. Experienced in building and maintaining business relationships with the customers. A diplomat with highly developed negotiation capabilities.
Manager with specific technical knowledge around Networks (CCNA level), Microsoft Servers (MCSA), virtualization (VMWare, Virtual Box) and collaboration technologies (SharePoint – Administration). General knowledge about most popular corporate IT Technologies (server, middleware, OS, networks etc.)
Head of Major Incident Management - SMC Poland / Regional Process Owner
Atos
Since August 2014
- Active Recruitment
- Major Incident Management (E2E management and supervision of global, complex major incidents)
- Lean Involvement (managing team through lean wave)
- Transition Management (supervising and conducting transitions for new customers, presenting on customer meetings. Accepting, correcting and improving already ongoing transitions, sharing knowledge and expertise with people conducting transitions, signing-off and accepting finished transitions)
- Project Management (Heavy involvement in business critical project - Center of Excellence, FTE-WU Migration. Managing and leading smaller projects - team restructuring, transitions)
- Business Relationship Management (building up and sustaining relations with external and internal customers, acting as a customer interface for the entire MIM process. Negotiating directly with the customers on service delivery and effort required)
- Business Change Management (leader of team’s restructuring into leveraged model. Negotiating with the customers on the result of changes)
- Financial Management (responsible for: team finances, invoicing, contracts, revenue forecasting, keeping the budget in line, changes in rates.)
- People Management (managing team of highly qualified and skilled MIMs, career planning, employee appraisals, team administration, building and expansion, mentoring, training; ramp-up)
- Process Architect (designing, creating and implementing processes, negotiating process objectives with the customers. Applying ITIL best practices, evaluating and modifying already existing processes to adhere to ITIL framework. Continual service improvement)
- Cross Process Coordination (ensuring that all processes interface, cross-process improvements)
- Process Management (responsible for E2E MIM process delivery, process improvements, measuring process maturity, reporting on process achievements on global level, dealing with customer escalations. Ensuring business expectations to the process are met)
