Answer numerous calls in a high-volume bank by phone environment. Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
Contributed to company’s highest quarterly customer satisfaction rate of 92 percent. Consistently earned an “above average” or “excellent” on call quality evaluations.
Helped bank account holders resolve common issues related to debit cards, credit, loans, and savings account.
Frequently upsold financial products such as credit cards, retirement accounts, insurance policies, and checkbooks.
