Experience — PRAGATI GUPTA

Serve as a key point of contract for all requirements in client account, make ensure the services provided to client are timely, within budget & according to their project needs, some of clients are HP, ORACLE, TECH M, INFOSYS,
COGNIZANT, WIPRO.
Generate revenue by raising sale invoice for manpower, timely deliver to client & make ensure to receipt of their payment as per agreed payment terms.
Prepare MIS (Sales and revenue report) on monthly basis and submit to AGM(F&A).
Maintain cordial relations with client in order to follow up & recovery of overdue payments as per client agreement‘s terms & conditions.
Preparation of quotations from understanding the RFP/RFI requirement, propose solutions, work on Q & A responses, work internally with Senior management to ensure timely quotations submission.
Retain clients, renew their WO/PO/SOW/contracts & generate profitable business for company by satisfying client needs.
Follow the proposal review standards, timelines & Protocols; work in coordination with other team such as pre-sales team, pricing team, recruitment team & on site team.
Attend meetings with project coordinator/manager in their premise for achieving highest level customer satisfaction & better customer relations.
Interacting with project managers & RMG team, provide them trackers, reports of the individual projects.
Handling multiple clients simultaneously with a quick solution derived client services.
Prepare & Analyse ageing report required by various people in accounting & control division to prepare monthly reports.
Supervise team for documentation & filing of client’s records, their contracts, invoices & expense details.
Reconciliation of client accounts, post receipt to client ledger & verify the transactions.
Identify process improvements in order to ensure timely deliverable as well as reduce idle time & efforts.

Company Description

Established in 2000 Bhilwara Infotechnology Ltd. (formerly Bhilwara Scribe Pvt. Ltd.) provides business process outsourcing solutions and services with total commitment to understanding and delivering customer requirements.

Invoice processing: Review all invoices for appropriation and management approvals prior to payment, and process in compliance with financial policies and procedures.
Review and make ensure to process against due invoices on timely basis.
Disbursement of approved expenses i.e. bills, salaries, taxes, advances etc. through various channels (Cheques
/RTGS/NEFT/DD/Cash).
Coordinate with Accounts receivable team to verify status of delinquent accounts & Solicit payments on overdue accounts.
Post payment receipt entries and inform AR team for overdue payment.
Follow up for bills and posted in creditors ledger timely.
Reconciliation of client accounts, post receipt to client ledger & verify the transactions.
Handle employee matters as it relates to online expense, travel
& salaries.

Answer numerous calls in a high-volume bank by phone environment. Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
Contributed to company’s highest quarterly customer satisfaction rate of 92 percent. Consistently earned an “above average” or “excellent” on call quality evaluations.
Helped bank account holders resolve common issues related to debit cards, credit, loans, and savings account.
Frequently upsold financial products such as credit cards, retirement accounts, insurance policies, and checkbooks.

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PRAGATI GUPTA

Sr. Accounts Executive (Client Servicing & acquisition)

Sr. Accounts Executive

Accounts Executive

Customer Support Officer