Autodidact, motivated and multifaceted professional; Accounts & Administration Specialist & Project Management Coordinator, with 9+ years of experience in the IT & Retail industry. Solutions-driven Administrator with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.
Responsible for managing the Business As Usual (BAU)aspects of our Project Management systems, tools and client processes, ensuring they are fit for use & purpose. This also includes managing training, knowledge documents, Infrastructure and system health, Service Desk incident and change tickets and SLA's.
Project Resource Management/ Schedule Management – Optimize resource utilization to ensure compliance to delivery schedules.
Project Initiation, Monitoring & Control – End to end management of projects in compliance to SLA parameters.
Compilation of reports and presentations for stakeholders as required.
