Expériences — Pierre CROUZET

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Experiences

Salesforce Technical Team lead
Build a « Quote to Cash » software using Apttus Application
Integrate Avaya platform with Salesforce using CTI software. On-site deployment & support in North America and UK call centers
Configure Salesforce Console to work with Avaya Softphone
Integrate source control and automated deployment
Prototype requirements given by stakeholders
Customize Salesforce1 using Lightning Design System pages

Develop sales applications to enhance functionalities
Create Approval Systems to validate sales contracts working for all regions
Review developers code to follow salesforce best practices
Work on Web Service call out to retrieve rates from our Billing platform (Metranet)

Team Lead
Build from scratch a new worldwide Call Center application to allocate agents to conferences based on their region (EMEA, US, APAC)
Create and maintain database stored procedures
Maintain Billing Systems (Mediation System)

Develop Call Center softwares to book conferences/bridges and provision them
Tier 1 worldwide support
Install new call center applications in the UK and the US

Test bus tickets equipments
On-site software training