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Pierre CROUZET

Pierre CROUZET

Salesforce Architect

44 years old
Driving License
Saint-Jean-de-Védas (34430) France
Employed Open to opportunities
Contact me
17 years of Software Engineering experience in Teleconferencing

Salesforce specialist since 5 years


SALESFORCE DEV 401 CERTIFIED IN DECEMBER, 2013
Resume created on DoYouBuzz
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Experiences
  • Salesforce Technical Team lead
  • Build a « Quote to Cash » software using Apttus Application
  • Integrate Avaya platform with Salesforce using CTI software. On-site deployment & support in North America and UK call centers
  • Configure Salesforce Console to work with Avaya Softphone
  • Integrate source control and automated deployment
  • Prototype requirements given by stakeholders
  • Customize Salesforce1 using Lightning Design System pages
  • Develop sales applications to enhance functionalities
  • Create Approval Systems to validate sales contracts working for all regions
  • Review developers code to follow salesforce best practices
  • Work on Web Service call out to retrieve rates from our Billing platform (Metranet)
  • Team Lead
  • Build from scratch a new worldwide Call Center application to allocate agents to conferences based on their region (EMEA, US, APAC)
  • Create and maintain database stored procedures
  • Maintain Billing Systems (Mediation System)
  • Develop Call Center softwares to book conferences/bridges and provision them
  • Tier 1 worldwide support
  • Install new call center applications in the UK and the US
  • Test bus tickets equipments
  • On-site software training
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Resume created on DoYouBuzz