Pierre Blondelle
Senior IT Operator, Experienced Executive Assistant
41 years old
Driving License
Luxembourg (2628) Luxembourg
Employed
Open to opportunities
Senior IT Operator
EIB as a Halian contractor
June 2012
to May 2018
- Monitoring systems and applications, updating monitoring tools
- Analysing alerts reported by the monitoring tools, raising tickets and contacting responsible people to fix the issues
- Creating and updating documentation
- Analyzing logs and dispatching alerts
- End of month and yearly operations
- Daily tasks, regular checks, backup and restore
- Creating and modifying Autosys jobs (CA Workload Automation)
Detailed Description
- IT Operator under contract with the European Investment Bank
Resolution Specialist
Pixmania s.r.o. (Brno, CZ)
September 2011
to June 2012
- Dealing with correspondence from customers
- Quality control of calls and e-mails
- Dealing with escalations
- Contacting external customers with resolved issues
- Monitoring and assessing customer product reviews
- Dealing with transport queries
- First point of contact for urgent queries within the team
Detailed Description
- Customer support for complex issues at Pixmania Brno, Czech Republic
Legal Executive Assistant
Arendt & Medernach
May 2009
to July 2011
- Personal assistant for a founding partner, then for a senior lawyer
- First point of contact for clients and associates
- Handling all incoming phone calls and e-mails
- Proofreading, correcting layout of various legal documents and minutes
- Planning business trips
Detailed Description
- Personal assistant for a founding partner, then for a senior lawyer
Company Description
Independant law firm, mostly dealing with investment funds
Company website
Legal Secretary
Dechert Luxembourg
December 2005
to April 2007
- Legal secretary for a team of attorneys
