Pierre Blondelle
Senior IT Operator, Experienced Executive Assistant
41 years old
Driving License
Luxembourg (2628) Luxembourg
Employed
Open to opportunities
Senior IT Operator
EIB as a Halian contractor
June 2012
to May 2018
- Monitoring systems and applications, updating monitoring tools
- Analysing alerts reported by the monitoring tools, raising tickets and contacting responsible people to fix the issues
- Creating and updating documentation
- Analyzing logs and dispatching alerts
- End of month and yearly operations
- Daily tasks, regular checks, backup and restore
- Creating and modifying Autosys jobs (CA Workload Automation)
Resolution Specialist
Pixmania s.r.o. (Brno, CZ)
September 2011
to June 2012
- Dealing with correspondence from customers
- Quality control of calls and e-mails
- Dealing with escalations
- Contacting external customers with resolved issues
- Monitoring and assessing customer product reviews
- Dealing with transport queries
- First point of contact for urgent queries within the team
Legal Executive Assistant
Arendt & Medernach
May 2009
to July 2011
- Personal assistant for a founding partner, then for a senior lawyer
- First point of contact for clients and associates
- Handling all incoming phone calls and e-mails
- Proofreading, correcting layout of various legal documents and minutes
- Planning business trips
Legal Secretary
Dechert Luxembourg
December 2005
to April 2007
- Legal secretary for a team of attorneys
Listening and Reading test, perfect score of 990 out of 990.
English for Speakers of Other Languages (ESOL)
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Microsoft Office Suite
Advanced
-
Autosys
Good
-
BMC Remedy
Intermediate
-
Nagios
Good
-
Jira
Intermediate
-
Linux
Basic knowledge : navigating the file systems, connecting via SSH, editing a file with VIM, running scripts through a toolbox.Notions
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Communication
Started receiving proper lessons in my first year of studying to become an Executive Assistant. While still in school, I received two awards for Best Assistant (ranked second and third, with special award in English and first prize in French orthography in 2003, and special award in English in 2004).Expert
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Work Ethic
Expert
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Time Management
As an Executive Assistant, and later IT Operator, being able to handle multiple competing priorities is crucial, as most tasks are time-sensitive.Advanced
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Public Speaking
Advanced
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Diplomacy
Expert
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Resilience
Started working as a Legal Secretary (first job) in 2005, for Dechert Luxembourg. Executive Assistant at Arendt & Medernach, Investment Funds, from 2008 to 2011. Resolution Specialist at Pixmania from September 2011 to June 2012. IT Operator at the EIB for Halian since June 2012. All of these positions were in a high-pressure environment.Advanced
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Technology Savvy
Advanced
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Business Etiquette
Advanced
