Experienced Canadian/Jordanian professional with over 25 years’ experience in the public and private sectors; SITA, General Electric (GE) - airline industry, IATA (International Air Transport Association), US Agency for International Development (USAID) and European Union (EU) projects Business skills: project/program management, social, business, strategy formulation and planning. Excellent experience working with various cultures in a variety of global organizations
Work with SITA team to provide best service to the client.
Follow up on operational incidents and requests.
Work with different stakeholders (Airport, service providers, consultants, project managers) to provide the best service.
Coordinated service delivery in operational phase.
Conducted service performance reviews.
Identify, develop and coordinate change management including Change Approval when required.
Manage other client service staff including third party resources at assigned sites.
Collaborate on the growth of both the Service Management (SM) and Out Of Box (OOB) of additional services by engaging with the customer and promoting additional SITA services.
Collaborate towards profitably by managing organic revenue growth of the contracted services with SITA’s customers.