Experienced Canadian/Jordanian professional with over 25 years’ experience in the public and private sectors; SITA, General Electric (GE) - airline industry, IATA (International Air Transport Association), US Agency for International Development (USAID) and European Union (EU) projects Business skills: project/program management, social, business, strategy formulation and planning. Excellent experience working with various cultures in a variety of global organizations
Regional Program Manager, Simplifying the Business (StB), MENA (Middle East & North Africa)
Represent and support StB (Electronic Ticket (ET), Common Use Self Service (CUSS), Bar Code Boarding Passes (BCBP), IATA e-Freight, Radio Frequency ID (RFID)) in MENA (include training). As a direct result, all IATA airlines members in the region got involved and committed to the ET target and started their projects, and the first three MOU (Memorandum of Understanding) were signed that covered CUSS, BCBP.
Handled the regional budget for the StB program that included the yearly and monthly budgeting and expenses forecasting, insuring that all expenses are within the set limits.
Developed the StB team portal that was used to exchange information online between the virtual team.
Became the regional expert on StB issues providing support for the airlines and IATA country managers.
Met airlines and other stakeholders to discuss progress and needed support, develop action plans and remove obstacles.
Organized – successfully – events and workshops for StB in the region and took part in them as presenter.
Work as part of virtual team around the world from different cultures.