Perit Hakuz
Project Manager
Canada (Ontario)
Professional Status
Unemployed
Open to opportunities
About Me
Experienced Canadian/Jordanian professional with over 25 years’ experience in the public and private sectors; SITA, General Electric (GE) - airline industry, IATA (International Air Transport Association), US Agency for International Development (USAID) and European Union (EU) projects
Business skills: project/program management, social, business, strategy formulation and planning.
Excellent experience working with various cultures in a variety of global organizations
Business skills: project/program management, social, business, strategy formulation and planning.
Excellent experience working with various cultures in a variety of global organizations
Airport Services Manager
SITA
July 2023
to December 2023
- Work with SITA team to provide best service to the client.
- Follow up on operational incidents and requests.
- Work with different stakeholders (Airport, service providers, consultants, project managers) to provide the best service.
- Coordinated service delivery in operational phase.
- Conducted service performance reviews.
- Identify, develop and coordinate change management including Change Approval when required.
- Manage other client service staff including third party resources at assigned sites.
- Collaborate on the growth of both the Service Management (SM) and Out Of Box (OOB) of additional services by engaging with the customer and promoting additional SITA services.
- Collaborate towards profitably by managing organic revenue growth of the contracted services with SITA’s customers.
Project Manager
Coforge
July 2020
to May 2023
- Project Manager for the Middle East, Africa and India (Projects value over USD 50 Millions).
- Implementing SITA PSS/aviation solutions at customer sites.
- Meeting Clients/Stakeholders in person and virtually (different cultures / time zones).
- Arranging Workshops and training for clients.
- Following up on client billing and cash collection.
- Requirement gathering, documentation, change requests and follow up with Development team (creating JIRAs).
- Billing of airlines on behalf of the client and follow up on collection.
- Member of SITA Local Management, Amman Office.
- Worked with Jordan iBorders project for two years, billing of airlines on behalf of the client and follow up on cash collection.
Project Manager
SITA
May 2016
to June 2020
- Project Manager for Middle East, Africa and India
- Implementing SITA aviation solutions at customer sites
- Meeting Clients/Stakeholders in person and virtually (different cultures / time zones)
- Arranging Workshops and training for clients
- Requirement gathering, documentation, Change requests and follow up with Development
Implementation Consultant
eBridge Connections
November 2010
to January 2014
Burlington
Canada
- Install eBridge Connections software at clients site and integrate it with their account system
- Produced EDI maps with the latest standards for data exchange between trading partners.
- Use of different tools such as VMware (using virtual machines), Citrix (GoToMyPC and other tools)
- Modified client map files for the use of EDI (Electronic Data Interchange).
- Followed up with other team members on the implementation of new/updated maps.
IT Consultant
European Union Project for Jordan Investment Board
January 2009
to March 2009
- Reviewed the current IT status and future plan.
- Developed concept papers on IP Telephony and CRM (Customer Relationship Management).
- Prepared RFP (Request for Proposal).
- Developed IT strategy and department structure with Job descriptions.
Field Support Engineer (FSE)
General Electric
October 2007
to March 2008
- Was part of GE team that successfully got the new contract for the new aircraft fleet (engines).
- Provided both technical and non-technical support for the airlines (Etihad Airways, Amiri Flight) and maintenance company (ADAT/GAMCO) that I supported in Abu Dhabi, UAE.
- Participated actively with training that was provided to our clients.
- Handled pending commercial (warranties/invoices) issues with our clients and closed them in a professional manner.
Consultant
Consultant
December 2006
to October 2007
- Worked as Business/IT/Project Management Independent Consultant on short term tasks mainly:
- EU (European Union) / JEDCO (Jordan Enterprise Development Corporation);
- o Did a Business Analysis/IT review that studied current status and future plans and aligned them with the organization plans.
- o Developed the IT department organization chart including the writing the job descriptions.
- o Delivered papers on KMS(Knowledge Management System), CRM(Customer Relation Management), IC(Information Center) and how they should be integrated.
- o Delivered a paper on PMO (Project Management Office) and a workshop why and how to set it up.
- Intiqaa (Jordan) – Outsourced HR company; studied the need for an application to handle the Resumes database for the company for their clients, application analysis and design. Also managed the production of the application and documentation.
- Deloitte (Yemen); Studied the financial part of new tender to upgrade and replace banking system of a national bank in Yemen.
Regional Program Manager, StB
IATA
January 2005
to November 2006
- Regional Program Manager, Simplifying the Business (StB), MENA (Middle East & North Africa)
- Represent and support StB (Electronic Ticket (ET), Common Use Self Service (CUSS), Bar Code Boarding Passes (BCBP), IATA e-Freight, Radio Frequency ID (RFID)) in MENA (include training). As a direct result, all IATA airlines members in the region got involved and committed to the ET target and started their projects, and the first three MOU (Memorandum of Understanding) were signed that covered CUSS, BCBP.
- Handled the regional budget for the StB program that included the yearly and monthly budgeting and expenses forecasting, insuring that all expenses are within the set limits.
- Developed the StB team portal that was used to exchange information online between the virtual team.
- Became the regional expert on StB issues providing support for the airlines and IATA country managers.
- Met airlines and other stakeholders to discuss progress and needed support, develop action plans and remove obstacles.
- Organized – successfully – events and workshops for StB in the region and took part in them as presenter.
- Work as part of virtual team around the world from different cultures.
Production Manager
Strategy Network Marketing
September 2004
to January 2005
- Met customers and did the requirement gathering/system analysis.
- Prepared proposals and final contracts, took control of the signed contracts as they became “projects” and managed them; supervised and manage production staff developing web applications, from graphic designers, .Net programmers … etc.
- Handled change request by the clients and did the proper planning and follow-up.
Senior IT Consultant
Jordan Poverty Alleviation Program
May 2001
to June 2004
- A USAID program for the Jordanian Ministry of Social Development.
- Senior Information Technology Consultant.
- Wrote the “National Strategy for Poverty Alleviation” – IT section that was adopted by the Jordanian government in 2002.
- Designed the Poverty database, hosted at National Aid Fund (NAF), managing two full time programmers (Oracle, SQL, UNIX & Windows) that reduced the time of processing applications and reduced duplication.
- Produced the first poverty maps utilizing GIS (Geographical Information Sampling) using ArcView 8.2, including analysis.
- Project manager for the automation of NAF (500,000$ budget – with additional 500,000$ as standby);
- o Re-design of NAF network, includes linking 50 offices in Jordan.
- o Putting specification for PC & Servers, Tenders.
- o Redesigning the application forms to go in hand with the adopted strategy.
- Various studies (IT and non-IT) studies for Her/His Excellency, Minister of Social Development.
- Participated in committees at the National Aid Fund; covering IT related and non-IT related issues.
- Wrote TORs for staff, interviewing and selecting potential staff.
- Wrote RFPs.
- Carried out presentations at different levels for the project to the Cabinet, Minister(s), top level government and private sectors and staff.
Senior Engineer
Royal Jordanian - Engineering & Maintenance
April 1993
to May 2004
- Making invoices (Aircraft Engines repair) & negotiations of contracts.
- Yearly budget for the department (team of three).
- Acting as IT manager (for Maint. Dept).
- Business analysis, to determine needs and future plans.
- System analysis (either for in-house development or 3rd party).
- Administration and support for two Novell 3.12 networks, and two Windows NT 4.0 network (MCP), 100 PC’s, running Windows 95/98, NT workstations, WFW, W2K.
- Installation & trouble shooting for application, like office (up to 2000).
- Installation & support for Airline maintenance applications, provided by suppliers (like General Electric, SNECMA, Jouve).
- Part of Royal Jordanian IT working group (between departments).
- Writing applications on MS Access97 and VB5
- Study new systems, plans for future applications.
- Preparing and studying tenders (6 years experience).
- Installing & supporting AccPac financial system.
- Help users in taking advantage on the MS Office capabilities.
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PMP
Expert
-
PMI-PBA
Expert
-
PMI-ACP
Expert
-
MBA
Advanced
-
ITIL
Advanced
-
CTFL
Good
-
Airlines/Aviation
Advanced
-
MCTS (Dynamic)
Good
-
MCSE
Good
-
MCSA
Good
-
RFID+
Advanced
-
Engineer
Intermediate
-
Government
Good
-
Consultancy
Advanced
-
Support / Costumer relation / Field support
Advanced
-
International agencies / companies
Advanced
-
IT (Hardware/software)
Advanced
-
Project Management
Expert
-
Business Analyst
Advanced
-
Program Management
Advanced