Your browser is outdated!
To ensure you have the best experience and security possible, update your browser.
Update now
×
Luis Eduardo
Perez
Telecom engineer
37 years old
Mexico City Mexico
Employed
Open to opportunities
Contact me
Design Thinking
Six Sigma
OSP plant
SQL
C/C++, Java and Python
Copper, Fiber Optic, Carrier Ethernet
PMI courses
Lean Manufacturing courses
IP Networking courses
Ericsson JS5 certified
Ericsson Virtual Volunter Blue Heart Award
Resume created on DoYouBuzz
Home
Experiences
Education
Skills
Download my PDF resume
Experiences
Costumer Support Engineer Sr
Wavetec
Since January 2018
Manage customer issues
Perform troubleshoot on all network and application issues
Monitor and support over 900 branch
Maintain accurate customer documents and prepare reports for all issues and resolutions
Point of contact for mayor outages
Internal process improvement
Development and execution of anual maintenance plan for over 900 branch
Improvement of internal processes to improve customer satisfaction
Training of new team members
