Luis Eduardo Perez - Telecom engineer

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Resume created on DoYouBuzz

Experiences

Manage customer issues
Perform troubleshoot on all network and application issues
Monitor and support over 900 branch
Maintain accurate customer documents and prepare reports for all issues and resolutions
Point of contact for mayor outages
Internal process improvement
Development and execution of anual maintenance plan for over 900 branch
Improvement of internal processes to improve customer satisfaction
Training of new team members

SLA's and KPI's analysis and compliance
Root Cause Analysis reports
Completion of documentation to show and ensure compliance with both internal and external regulations and protocols
Data collection, interpretation and report writing
Provide specialist technical input into team project work

Patching and upgrade activities for main USA telecom carriers access and core infrastructure
Data Collection VSE ATCA(NSS20), Pull information from Aggregation Node, Media
Gateways (Ascii and Configuration files) and ERS8600
Implementation of remote upgrades using lean management
Project management

Skills

The ability to plan and manage multiple assignments and tasks, set priorities and adapt to changing conditions and work assignments.

Expert

Logical and analytical approach to solving problems and resolving issues.

Expert

Able to plan activities & carry them through effectively

Advanced
Manage time effectively, prioritising tasks and able to work to deadlines.

Expert
Able to motivate and direct others

Advanced
Adapt successfully to changing situations & environments

Expert

Able to work independently

Advanced
Flexible to change and open to constructive feedback

Advanced
Unix/Linux systems

Advanced
OSP operations

Advanced
Copper, Ethernet,Fiber Optic, HFC technologies

Advanced

Education