Highly creative and commercially-minded individual with a world class academic background and diversified business experience gained with blue-chip global corporates and start-ups, combined with a distinctly bustling personality. Currently working as Brand Development Manager in a luxury design house creating bespoke projects for VIPs and UHNWIs.
Recruited in the European Trading entity (2013 – 2015) to enhance the existing Customer Value Proposition portfolio (products and services) as well as new business development opportunities. Subsequently appointed in the B2B Retail business (2015 – 2017) to improve customers’ experience through improving fraud and security tools combating and handling crime occurring in euroShell fuel payment cards in Europe. Key skills and achievements during these periods:
♣ Product Development: Enhanced existing Customer Value Proposition portfolio as well as defined new business development opportunities in Natural Gas Trading entity. Developed multiple new products and services for industrial and wholesale customers, rolled-out and led post implementation reviews and delivered financial KPIs
♣ Customer Focus: Demonstrated a deep understanding of customers’ needs and acted on feedback to enhance the speed and simplicity of internal processes as well as broadening the business offering to customers
♣ Sales Support & Training: Conducted thorough customer and industry analyses supporting Sales and Trading teams; coached Sales teams on improved ways of selling products
♣ Innovation Management: Increased awareness of innovation, creativity and new idea generation via launching New Ideas Funnel and Innovation Value Chain initiatives sponsored by Senior Leads and the VP
♣ Stakeholder Management: Acted as the first point of contact for external stakeholders and legal bodies, such as local Police units and Europol, to improve cross-company and cross-country knowledge-sharing
♣ Team collaboration: Assured swift cooperation and work flows across diversified teams and managed cross-team work in various countries and time zones on product development and case investigation
♣ Project Management: Developed the fraud prevention systems from reactive to proactive with an emphasis on the customer experience in collaboration with CGI and AI corporations