Highly creative and commercially-minded individual with a world class academic background and diversified business experience gained with blue-chip global corporates and start-ups, combined with a distinctly bustling personality. Currently working as Brand Development Manager in a luxury design house creating bespoke projects for VIPs and UHNWIs.
Investigated and evaluated Mystery Motorist programme and other customer satisfaction measurement tools crucial for Marketing and operational strategies in six European key markets.
♣ Conducted desk and field research, analysis and presentation of gaps and redundancies between the programmes and within them across the region
♣ Prepared loyalty strategy with the focus on internal audits in six European countries and Mystery Motorist programme in Poland and Germany; the customer satisfaction tracking strategy was implemented in January 2013
