Consulting Engineer (DevOps Engineer) with 6 years of experience in a wide range of technological environments including infrastructure automation, cloud automation, application transformation and Linux systems administration
First line support for any and all requests coming in via our internal ticket tracking system
Assists customers by analyzing systems with WHMCS software or diagnosing system specific issues, resolving those issues, educating the customer regarding solutions and best practices and/or then verifying and reporting defects.
Responsible for maintaining business relationships with clients to ensure their continued satisfaction while using our product
Custom developed internal tools in PHP/Node.js to cut down on support overhead costs without cutting on support quality
Cut support costs by 10% and improved productivity by 30% with these custom tools
Custom developed tools for customers to utilize the WHMCS API and Hooks for customers to further extend the usability of our native product
Achieved the highest overall satisfaction rating from customers department wide for 2014.
