Consulting Engineer (DevOps Engineer) with 6 years of experience in a wide range of technological environments including infrastructure automation, cloud automation, application transformation and Linux systems administration
Provides primary point of contact for all chat, email and telephone support. Resolves technical and general customer service issues.
Responsible for the mitigation of all support requests via chat, email and telephone.
Works with managers and support leads to identify and correct areas of improvement within support.
Troubleshoot and maintain PostgresSQL and MySQL Databases
Point of contact for customer migrations from external and internal servers
Utilized cPanel API to list users and sort them by highest disk space used to allow our Sales Department to proactively monitor space usage and prevent machines from becoming too full.
Writing various bash scripts to automate repetitive tasks saving the company thousands of dollars in man time.
