Experience — Patrick Hudson

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Experiences

Part of the professional services team which functions as a consulting organization inside RackSpace. Responsible to maintain accurate and timely client billable work. Maintained over 80% billable utilization
Provides every customer/client with the famous RackSpace Fanatical Support®
Managed and implemented DevOps related CI/CD solutions for all types of companies including, Bunny Inc [1], ProxiBid [2], TotalTrax [3], and many more
Deployed infrastructure automation via Chef and Ansible to allow clients to detail, centralize, deploy infrastructure and application related code bases with little to no downtime.
Planed and implemented System Maintenance and Upgrades
Provided DevOps related advise, support, and implantation for automating infrastructure and application level transformations using tools such as Chef, SaltStack, Windows DSC, and more.
Designed and built highly available stacks using common cloud providers such as AWS, Azure, RackSpace Cloud, and Google Cloud
In-depth understanding of technologies using technologies such as local VM infrastructure and Cloud services such as Google Cloud or AWS
Trained and Mentored Junior level DevOps Engineers on the best practices, common tools, and coding platforms that were required.
Conformed to all ITIL processes and documents
Managed GIT repositories in a DevOps environment for automation code and configuration
Converted companies from an on-premise based infrastructure configuration to a cloud based highly scalable and automated server stack.
Utilized build automation tools like Jenkins, Hudson
Utilized Cloud testing tools such Selenium, Watir, JMeter. and SmartMeter.io
[1] - https://www.rackspace.com/customer-stories/bunny-inc
[2] - https://www.rackspace.com/customer-stories/proxibid
[3] - http://www.totaltraxinc.com/totaltrax-cloud-services/

Shark Tank Certified™ - Built, Managed and monitored the Cloud Infrastructure for some of the biggest Shark Tank™ Companies to ever air on the hit ABC show
Knowing and providing the best recommendations to growing clients based on industry leading best practices
Serves as an escalation point for all Level 1 System Administrators. Helps further their knowledge of Linux by utilizing and implementing core Cloud Technologies such as Cloud Servers, Cloud Load Balancers, and Cloud Content Delivery
Guides, Trains, and Instructs the team on how to best serve our customer's growing needs while still employing the famous RackSpace Fanatical Support®
Developed and implemented a plan to move a "Big Data" customer away from using a Relational Database like MySQL over to a NoSQL Solution such as MongoDB
Deployed and implemented configurations for highly available web server stacks that utilized technologies such as Varnish, Redis, PHP-FPM Pooling, and Cloud Load Balancers to ensure a near 100% uptime
Utilize configuration management tools such as Chef, and Ansible to ensure a consistiant provisioning process among all 200+ Cloud Systems Administrators on the team

First line support for any and all requests coming in via our internal ticket tracking system
Assists customers by analyzing systems with WHMCS software or diagnosing system specific issues, resolving those issues, educating the customer regarding solutions and best practices and/or then verifying and reporting defects.
Responsible for maintaining business relationships with clients to ensure their continued satisfaction while using our product
Custom developed internal tools in PHP/Node.js to cut down on support overhead costs without cutting on support quality
Cut support costs by 10% and improved productivity by 30% with these custom tools
Custom developed tools for customers to utilize the WHMCS API and Hooks for customers to further extend the usability of our native product
Achieved the highest overall satisfaction rating from customers department wide for 2014.

Provides primary point of contact for all chat, email and telephone support. Resolves technical and general customer service issues.
Responsible for the mitigation of all support requests via chat, email and telephone.
Works with managers and support leads to identify and correct areas of improvement within support.
Troubleshoot and maintain PostgresSQL and MySQL Databases
Point of contact for customer migrations from external and internal servers
Utilized cPanel API to list users and sort them by highest disk space used to allow our Sales Department to proactively monitor space usage and prevent machines from becoming too full.
Writing various bash scripts to automate repetitive tasks saving the company thousands of dollars in man time.

Responsible for providing one-on-one support to users scattered throughout the world running various Web related software
Setup, managed, and secured CentOS and Debian installations
Configured and rebuilt RAID arrays to limit downtime and data loss in the event of a drive failure
Built and managed a highly available LAMP stack utilizing MySQL replication, HTTP Load balancing, Traffic
Shaping via pfSense, and fully automated backups to external servers
Configured Asterisk and FreePBX to provide VoIP service to clients in different physical locations by utilizing a secure VPN.
Deploy Chef to centrally manage server deployment throughout the network
Configured uptime monitoring and alerts through Observium and Nagios
Migrated clients utilizing SaaS such as Shopify to their own hardware using Open Source Software to minimize the business costs associated with such services

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Patrick Hudson

Consulting Engineer (DevOps Engineer) at Rackspace, the #1 managed cloud company

Consulting Engineer (DevOps Engineer)

Linux Systems Administrator II

Technical Analyst

Linux Systems Analyst

Linux System Admin