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Oussama Ghandari

DevOps Manager

Oussama Ghandari
Professional Status
Consultant
Open to opportunities
About Me
An ambitious business operations manager with ( + 10 years ) experience in driving complex initiatives and programs across multi-business group , having the required technical background in the IT and Telco industry management with the ability to relate to operations excellence , profitability and overall business success.

Efficient in business analytics , I’m able to support operations management and performance monitoring with data driven decision in large scale projects to provide a positive experience .

Managing transversal programs with various stockholders around different regions in Middle East Africa and Europe (+ 17 Country Managers and + 114 Roll-Out Managers ) , leading multinational teams with a proven experience in delivery improvements and digital transformation management .

Recognized for self-starter, decision making based on strong analytical skills , as a winner of best practice award in 2018 .
Resume created on DoYouBuzz
  • Responding to customer queries in a timely and accurate way, via phone, email or chat
  • Analyzing , reporting product malfunctions and qualify the criticality and urgency of the support request .
  • Identifying customer needs and helping customers enable and use specific features
  • Support and diagnose the customer needs in order to provide them the appropriate solution .
  • Contribute to maintaining and improving customer satisfaction and quality of service.