Oussama Ghandari - DevOps Manager

About Me

An ambitious business operations manager with ( + 10 years ) experience in driving complex initiatives and programs across multi-business group , having the required technical background in the IT and Telco industry management with the ability to relate to operations excellence , profitability and overall business success.

Efficient in business analytics , I’m able to support operations management and performance monitoring with data driven decision in large scale projects to provide a positive experience .

Managing transversal programs with various stockholders around different regions in Middle East Africa and Europe (+ 17 Country Managers and + 114 Roll-Out Managers ) , leading multinational teams with a proven experience in delivery improvements and digital transformation management .

Recognized for self-starter, decision making based on strong analytical skills , as a winner of best practice award in 2018 .

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Experiences

Manages and appropriately escalates delivery impediments, risks, issues, and changes
associated to the product development initiatives
Identifies trending gaps or issues in day-to-day performance of all website applications
and components hosted by Yoga Alliance and third party vendors including by active
monitoring, alert management, reporting, and process reviews
Assigns and monitors work of technical personnel, ensuring that application
development and deployment is done in the best possible way, and implements quality
control and review systems throughout the development and deployment processes
Run project readiness and ensure tight action follow up with country manager to tracks progress and readiness maturity index (+ 18 projects ) .
Monitoring of gross margin , modeling P&L through relevant business models in order to ensure appropriate actions are taken if KPIs are not meeting the target (+15 KPIs).
Analyze unit performance , cost follow-up and drive improvement when needed for (+ 17 Country Managers ).
Build relevant decision support tools through reporting system to the related business activities that develop capability on business guideline optimization with risk assessment.
Track plan execution to review plans against achievements and compliances to ensure required mitigation action are taken and apply penalties in case of deviations for 41 Suppliers ( + 90 k€ as credit note ) .
Responsible for data collection and process modeling that supporting continuous improvement initiatives .
Run monthly plan and weekly reporting to ensure required visibility and transparency on business unit of ( + 32 ongoing projects ) .
Create, prepare and implement data-driven decision-making strategy to ensure delivery excellence and improve global performance .
Performs enabling sessions for tools utilization , conduct skill assessment to implement new features, networks elements for all new joined users and team leaders (+ 540 attendees around EMEA regions).
Lead and ensure change management towards tools and process adherence for total digital transformation ( Remote activities , Workflow , Video Training , UX / UI ).
Performs tools testing , capacity forecast and suggest improvements to the related processes.
Facilitates process automation and analytics and maximises efficiency through automation, innovative new approaches / processes .
Evaluates technological choices (network/hardware related and technology/code
related) by querying providers and providing evaluations of each solution include ROI
evaluations in the present and future implications, limitations, and opportunities

Plan , organize and coordinate work in agreement with ASP management and customer the roll-out of (+ 3000 sites ) (INWI) .
Perform and secure progress meeting and reporting with customer, secure internal and external roll-out capacity ( + 34 crews) .
Setup acceptance procedures towards suppliers, acting on upcoming implementation issues .
Planning and management clean UP operations of Microwave project (Maroc telecom) (+ 300 links) .
Monitoring of work progress , Treatment of technical problems encountered until final acceptance (Solve snags issued from + 30 supervisors ) .
Actively participate in acceptance progress and weekly meetings (internal and costumer) .
Guideline implementation and execution as operational efficiency actions .

Performs technical tasks in customer projects, according to project plan and with project manager’s guidance.
Results analysis of Drive Tests / Benchmarking / KPI .
Provide site integration settings file (+ 400 sites ) .
Radio Quality Tracking .
Ability to investigate from NOC.
Propose solutions, total optimization actions to maintain the committed SLA.
Processing qualification reports for New Sites & Swap.
Responsible for the site audit activity ( + 10 sites audits reports per week ) .
Assist in delivery of basic network design and performance .

Planning and management of integration operations for Maroc Telecom access network in the eastern region (+742 sites) .
Follow-up of progress and logistics .
Consolidation and overall reporting of Nokia activities to costumer (CTO Presentation) .
Actively participate in overall progress meetings (internal and costumer) .
Controlling and monitoring of subcontractors
( + 20 crews ) .
Propose action plans .
Clean up the alarms.
Interfaces with customers to provide (Recovery Plan) .

Responding to customer queries in a timely and accurate way, via phone, email or chat
Analyzing , reporting product malfunctions and qualify the criticality and urgency of the support request .
Identifying customer needs and helping customers enable and use specific features
Support and diagnose the customer needs in order to provide them the appropriate solution .
Contribute to maintaining and improving customer satisfaction and quality of service.

Development of management plan of NFC mobile payement application .
Service design in agreement with the marketing department .
Follow-up of work and tests assessments .
Specification files establishment .
Organization of the project committees with the development team and supplier.
Setting up support platforms for future strategic projects.
Performs opportunity files for launching new projects.
Implementation of the approaches (methodologies, advice, support), tools for steering (dashboard).
Activity reporting.

Switching network audit.
Perform proposal of recommendations and solutions
Perform proposal of hot migration scenarios

Perform analytics of the radio coexistence of the 4G "LTE" access network with the systems operating in the same environment
Planning and design of the E-UTRAN (Marco Telecom)