Oussama Ben Salah

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Education

2009-2012: Integrated preparatory
2012-2014: License applied in industrial data
(system and automatism)

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Experiences

Prepare Trade Action Plan ( MrSMS)
Participate in the implementation of the project (MRSMS & TabTaxi)
Do the technical design with balsamiq (MrSMS)
participation in the creation of a CRM
Design installation instructions and user guides (Mrs Ms, TabTaxi)
Maintain the product (Mrsms)
Analyze customer needs, obligations and constraints (Project: Mrsms)
Write specifications specifying technical solutions and customer requests up to date: feasible solutions
Define detailed functional specifications in a definite report
Realize the functional and technical solutions

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Market our products Software internationally (Algeria, Morocco, Jordanie, Turkey).
Products : Taysir Umrah, Taysir Hajj , Taysir Ticketing , Taysir Booking , Addinvoice, CloseToClient .
Managing a portfolio of accounts
Achieving growth and hitting sales targets by successfully managing the sales team(2 persons)
Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence
Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
Creating detailed business plans to facilitate the attainment of goals and quotas
Managing the entire sales cycle from finding a client to securing a deal
Unearthing new sales opportunities through networking and turn them into long term partnerships
Prepare session schedules training for all our products.

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Mission of prospection & customer support
Define detailed functional specifications
Realize the functional specifications
Participate in the qualification of the solution
Customer Account Recouver

Attend the international fair(Turkey, Jordanie , Algérie)
Define detailed functional specifications
Market study
Mission of prospection & customer support

install and configure computer hardware operating systems and applications : Taysir Umrah & Taysir Hajj & Taysir Entreprise
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults in ower prodcuts
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
test and evaluate new version( Taysir Umrah & Taysir Hajj & Taysir Entreprise)

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Analyze and model business user needs
Mission of prospection & customer support
Customer Account Recouver
Define detailed functional specifications

Mission of prospection & customer support
Customer Account Recouver

Mission of prospection & customer support
Customer Account Recouver
Installation & creation of another subsidiary

Mission of prospection & customer support
Customer Account Recouver
Installation & creation of another subsidiary

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Complete store administration and ensure compliance with policies and procedures
Propose innovative ideas to increase market share
Report on buying trends, customer needs, profits etc
Additional store manager duties as needed
Customer-Service: Food service managers managers might have to interact with customers. Being friendly and courteous will help keep customers coming back.
Keeping work schedules, shipments, cleaning schedules and more organized is crucial to the job.

Setting and implementing social media and communication campaigns to align with marketing strategies(training center,private primary school , sports website ...)
Providing engaging text, image and video content for social media accounts
Responding to comments and customer queries in a timely manner.
Respond to comments and customer queries in a timely manner
Stay up-to-date with digital technology trends
Build relationships with customers, potential customers.

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Skills

French

Good
English

Good
Spanish

Notions
Arab

Expert

Computer maintenance

Maintenance software/hardware

Advanced
Networks

Expert
Web Development

Good

Able to Listen

Expert
Accept Feedback

Expert
Collaborating

Actively listening to the concerns of team members
Facilitating group discussion
Taking responsibility for mistakes

Advanced
Deal Making

Advanced
Follow Rules

Expert
Giving Feedback

Expert
High Energy

Good
Highly Organized

Advanced
Make Deadlines

Advanced
Motivated

Advanced
Problem Solving

Advanced
Research

Expert
Public Speaking

Expert
Mentoring

Advanced
Good at Storytelling

Notions
Facilitating

Advanced

Interests

Games (Chess, PES, adventure games, ...)
sudoku
watch tennis matches

traveling around the world

Football referee

fishing

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Business Analyst

Higher Institute

ISSAT Sousse

Algorithms & Programming C

ISI.Sousse

Business Analyst

Business Analyst

Business Analyst

Mission Leader

Mission Leader

Technical Sales

Mission Leader

Mission Leader

Mission Leader

Mission Leader

Sales Person

Community Manager

Languages

Informatique

Sales

Others

Travel

Sport

fishing