My mission is to manage several customer accounts which are OEM suppliers like: ZF-TRW, Continental, Autoliv, Valeo, Johnson Control and Faurecia in all aspects of quality and continuous improvement in order to ensure: customer satisfaction and a high level of quality performance for all products, my main tasks are:
Analyzing customer specific quality requirements and ensure their implementation
Defining the customer related goals and monitoring its achievement
Leading customer quality issues to closure, by gathering appropriate teams and problem solving tools: 8D,FTA-PDCA.
Leading and ensuring customer audits
Reviewing PFMEAs, Control Plans and improving them
Working closely with the Launch Department to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
