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Onur Şimşek

Product Manager

Product Manager
Problem Solver
Industrial Engineer
Onur Şimşek
35 years old
Professional Status
Employed
Open to opportunities
Summary
Experienced Product Manager with over 10 years expertise in both B2B and B2C applications. Led cross-functional teams, implemented agile practices, and created visionary products in different industries.

Lifelong learner.

Some Background Tests & Degrees:
  • National Postgraduate Education Entrance Test (ALES - 2020): 90/100 (Top 2% in Turkey)
  • TOEFL IBT (2012) Score: 83
  • Turkey National University Admission Test (ÖSS) Achievement (2008): Top 1% in STEM, in Turkey)
Resume created on DoYouBuzz
  • Managed various IT projects related to customer experience and operational efficiency
  • Created performance management product from scratch with my cross-functional team.
  • Served as key user and admin for cloud ACD system, BI tools, speech analytics, and workforce management software.
  • Led several researches about customer engagement. In 2017, I presented a pivotal study as a featured speaker at the Customer Experience Summit (Müşteri Deneyimi Zirvesi).
  • Developed a successful zero-cost workforce scheduling model for the call center from the scratch by using mathematical modeling principles.