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Onur Şimşek

Product Manager

Product Manager
Problem Solver
Industrial Engineer
Home Experiences Education Skills Interests
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Onur Şimşek
35 years old
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Professional Status
Employed
Open to opportunities
Summary
Experienced Product Manager with over 10 years expertise in both B2B and B2C applications. Led cross-functional teams, implemented agile practices, and created visionary products in different industries.

Lifelong learner.

Some Background Tests & Degrees:
  • National Postgraduate Education Entrance Test (ALES - 2020): 90/100 (Top 2% in Turkey)
  • TOEFL IBT (2012) Score: 83
  • Turkey National University Admission Test (ÖSS) Achievement (2008): Top 1% in STEM, in Turkey)
Resume created on DoYouBuzz
Experiences
  • Managed various IT projects related to customer experience and operational efficiency
  • Created performance management product from scratch with my cross-functional team.
  • Served as key user and admin for cloud ACD system, BI tools, speech analytics, and workforce management software.
  • Led several researches about customer engagement. In 2017, I presented a pivotal study as a featured speaker at the Customer Experience Summit (Müşteri Deneyimi Zirvesi).
  • Developed a successful zero-cost workforce scheduling model for the call center from the scratch by using mathematical modeling principles.
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Resume created on DoYouBuzz