As the lead product person of the workforce planning solution (SaaS), which is specialized for event management business.
Planning the roadmap, managing product vision, communicating with clients, and leading the product discovery phases
Tracking product success, also bringing efficient approaches to product management and agile practices to the team
Designing solutions and preparing wireframes for the development team.
In the development lifecycle, I'm managing backlog and prioritization, analyzing needs, designing solutions, preparing wireframes, applying acceptance tests, and managing customer/stakeholder communication
Managed product vision, strategy, and product roadmap. Defining and tracking key metrics to monitor product performance
Took the product owner role for the cross-functional product team. Managing the backlog of the transportation & tour solutions for our travel industry product.
Gathered business requirements and provide solutions by collaborating with UX to improve the business results while applying system thinking.
Led the Kanban/Agile transition of my product squad
Tracked the software development progress and product releases, and make sure we are getting the desired business results
Completed various business analyses for stakeholders' demands and tracked the business results while applying agile project management techniques for B2B projects.
Conducted software tests on user interfaces and web services.
Managed product roadmaps and backlogs for travel and reservation products which were used by several operator companies in Europe. Helped the organization to renew the web application. Eventually, we reached higher conversion rates and number of reservations.
Initiated an operational optimization study to reduce transportation costs of tourist arrivals and departures.
Managed documentation principles and flow processes on Confluence and JIRA.
Vestel Trade Inc. (Consumer Electronics Export Leader Company)
April 2013
to March 2018
Full-time
Manisa
Turkey
Managed various process improvement and IT projects related to customer experience
Owned performance management product, for which I led the product discovery, created prototypes, helped a 3-people team to develop the product, and track the outcome of the product.
Became a key user for 3rd party systems and help to improve usability and efficiency for the client; including ACD system (Alo-Tech), BI tools (QlikView, BIME), Speech Analytics (Sestek), and Workforce Management software (Aspect).
Researched and reported several subjects about customer engagement. In 2017, I became one of the speakers at the customer service industry summit (Müşteri Hizmetleri ve Deneyimi Zirvesi) for a study I led on behalf of Vestel. (see: https://www.musterihizmetlerizirvesi.com.tr/2017/#speakers)
I took the initiative and developed a Workforce Scheduling Model from scratch for the call center by using mathematical models with free tools and add-ons. The call center used this solution for 3 years with splendid results.
