Curious and open to new challenges, my skills through my experiences are mainly IT, sales, operational management of support teams. Mainly in B2B environments and especially in the IVD and health domains.
Technical support and user training on hardware and software solutions in metrology (use of MySQL, remote maintenance and assistance).
Creation and implementation of the quality system of the Service as part of the ISO9001 certification obtained in June 2009, planning and animation of the support team.
Creation of technical briefs, procedures and tools to improve customer service.
