Olivier TOURLAN
Business & Services Project Leader
43 years old
Driving License
Avignon (84130) France
Professional Status
Employed
Open to opportunities
About Me
Curious and open to new challenges, my skills through my experiences are mainly IT, sales, operational management of support teams. Mainly in B2B environments and especially in the IVD and health domains.
Project lead for Digital Services
BioMérieux
Since January 2020
- Voice of 2000+ Customer Service community members world wide in Digital projects.
- Define and drive Customer Portal product Service Roadmap in coordination with other Strategic Programs and projects in the company.
- Inpulse change management to enhance Digital products adoption by customers/distributors and field ambassadors.
- Listen to market innovative solutions to propose alternatives to reach our digitalization goals, answering complex cross-departement needs.
- Multiple Proof of Concept lead such as Live Chat between Customers and Technical Rep, Chat bot to answer customers basics or Service Contract renewal.
- Empower own Service Program with operational tools and methodology for a better internal recognition and visibility