Curious and open to new challenges, my skills through my experiences are mainly IT, sales, operational management of support teams. Mainly in B2B environments and especially in the IVD and health domains.
Promote voice of the field in R&D projects , participation in the evolution of software and tools. Proofreading and validation of new versions of software, tools and technical manuals.
Myla product referent: lead coordinator between level 2 and level 3 (R & D): management of incident workflow.
Level 2 support for BioMérieux's worldwide subsidiaries in the MYLA (laboratory automation middleware) and VILINK (installed base management and support tool) environments.
Coaching and field support for subsidiaries (Spain, Portugal, Austria, BENELUX, Norway ...) on MYLA and connectivity.
Technical trainer for level 1 and 2 agents, creation of a training and a guide dedicated to the diagnosis of incidents.
Drafting of communications and technical procedures used by level 1 support.
Front-line agent for internal and external quality audits
