IT specialist with 7 years of professional experience in application support. Strong analytical skill and troubleshooting in network/hardware/operating system,and Software implementation for custom developed application and purchased application. Worked for several years as Junior Business Analyst and Junior Programmer.
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberry, Laptops, PCs and Printers
Receiving, logging and managing calls and email in the Service Desk Call Logging system (CRM)
Maintain and provide first and second level support for any custom developed applications and any purchased applications/packages, include upgrade software
Maintain, support and ensure other Global Group Support applications (Australia, Singapore, Pakistan and Thailand) are running smoothly, which include troubleshooting and performing software upgrade in the production and development environments.
