Nursiena Daulay
ResumeNursiena
50 years old
Jakarta Indonesia
Professional Status
Unemployed
Available
About Me
IT specialist with 7 years of professional experience in application support. Strong analytical skill and troubleshooting in network/hardware/operating system,and Software implementation for custom developed application and purchased application.
Worked for several years as Junior Business Analyst and Junior Programmer.
Worked for several years as Junior Business Analyst and Junior Programmer.
Bachelor of Science, Computer Information System
Metropolitan State College of Denver, Denver, Colorado, USA
1998
to 2002
Senior Application Support
PT Indika Energy. Tbk
March 2010
to June 2015
Full-time
Jakarta
Indonesia
- Implement new and upgrade purchased application software running properly in the testing and production environments.
- Maintain, support and ensure all existing custom developed application and any purchased applications/ packages including their related reports are fully utilized and running properly in the production environments.
- Observe current custom developed application, identify the main pitfalls and propose new business model to enhance current process which are less efficient and/or effective.
Application Support
PT. Petrosea Tbk
January 2008
to March 2010
Full-time
Kemang, Jakarta
Indonesia
- Supporting and maintaining other application that related to Accounting & Financial system.
- Maintain, Implementation, Upgrade purchased application software and Maintain custom application.
Service Desk and Application Support
PT. Petrosea Tbk
January 2006
to January 2008
Full-time
Kemang, Jakarta
Indonesia
- Achieve customer support satisfaction
- 1st and 2nd line support - troubleshooting of IT related problems from in-house software to
hardware, such as Blackberry, Laptops, PCs and Printers - Receiving, logging and managing calls and email in the Service Desk Call Logging system (CRM)
- Maintain and provide first and second level support for any custom developed applications and any purchased applications/packages, include upgrade software
- Maintain, support and ensure other Global Group Support applications (Australia, Singapore, Pakistan and Thailand) are running smoothly, which include troubleshooting and performing software upgrade in the production and development environments.
Junior Business Analyst
PT. Petrosea Tbk
August 2005
to January 2006
Full-time
Kemang, Jakarta
Indonesia
- Analyzed and documented user/business requirements.
- Bridged communication between developers and users.
- Performed internal testing to ensure systems being developed complies with user requirement.
Junior Programmer
PT. Petrosea Tbk
January 2003
to July 2005
Full-time
Kemang, Jakarta
Indonesia
- Assist Senior Programmer to manage and monitor all minor existing developed applications and any new application of Petrosea’s requirement, such as Expat Administration Tools.
Filing Clerk
NORTHWEST ADMINISTRATORS, INC., Seattle, WA
November 2001
to April 2002
Full-time
Seattle
United States - Washington
- Filing Clerk
- Strong analytical and problem-solving skills
- Highly motivated self-starter who takes initiative with minimal supervision.
-
A Conceptual Understanding of
-. RDBMS, Programming Concept & Frameworks, System Development Life Cycle
-. Business Assessment or Business Process Modeling Activities
-. Organizational Change Management, Performance Measurement and Best Practices Benchmarking -
Accounting & Financial Application
-. ERP – SAP-BASIS
-. Infor SunSystems -
Server Operating System
Windows Server 2000, Windows Server 2003 and 2008
