Team leader with more than 9 years of Revenue Assurance and Fraud Management experience in Telecom industry. Practiced and created a wide set of methodologies of preventing revenue leakage and fraud detection in a highly competitive Telecom market. Familiar with different RA&FM system vendors and services. Deployed four RA&FM systems in five different projects. Having management, negotiation and communication skills and capable of providing authoritative guidance and managing resources for multi-layered risk management units and coordinating with cross functional departments to maximize revenues.
To lead the Revenue Assurance and Fraud Management analysts and support teams to deliver the targeted KPI’s and assure service quality. These are to decrease the number of chargebacks and fraud attempts, detecting potential fraud, validating financial reports provided by other units and implementing controls based on the business rules to minimize revenue leakage. Researches and analyzes moderately complex account activity using various resources and tools, including multiple online systems. Identifies potential fraudulent activity and takes appropriate action, and/or vendors to verify legitimate transactions/information. May maintain fraudulent activity files/records/databases, reconcile and summarize fraud losses and produce routine management reports. Working with other units in Finance to achieve the higher targets of the department.
