Team leader with more than 9 years of Revenue Assurance and Fraud Management experience in Telecom industry. Practiced and created a wide set of methodologies of preventing revenue leakage and fraud detection in a highly competitive Telecom market. Familiar with different RA&FM system vendors and services. Deployed four RA&FM systems in five different projects. Having management, negotiation and communication skills and capable of providing authoritative guidance and managing resources for multi-layered risk management units and coordinating with cross functional departments to maximize revenues.
Supporting the BSS/Billing System (TABS) delivered to Zain-Iraq as outsourced IT unit in Kuwait office. Main tasks were to solve tickets raised by the system users and report bugs to 2nd line support. The modules covered were CRM, Warehouse, Sales, Invoicing and Reporting.
