Nooruldeen Alsaif
Software Engineer at JPMorgan Chase
Professional Status
Employed
Available
About Me
Team leader with more than 9 years of Revenue Assurance and Fraud Management experience in Telecom industry. Practiced and created a wide set of methodologies of preventing revenue leakage and fraud detection in a highly competitive Telecom market. Familiar with different RA&FM system vendors and services. Deployed four RA&FM systems in five different projects. Having management, negotiation and communication skills and capable of providing authoritative guidance and managing resources for multi-layered risk management units and coordinating with cross functional departments to maximize revenues.
Revenue Assurance Team Leader
Zain Bahrain
Since July 2010
- To lead the Revenue Assurance and Fraud Management analysts and support teams to deliver the targeted KPI’s and assure service quality. These are to decrease the number of chargebacks and fraud attempts, detecting potential fraud, validating financial reports provided by other units and implementing controls based on the business rules to minimize revenue leakage. Researches and analyzes moderately complex account activity using various resources and tools, including multiple online systems. Identifies potential fraudulent activity and takes appropriate action, and/or vendors to verify legitimate transactions/information. May maintain fraudulent activity files/records/databases, reconcile and summarize fraud losses and produce routine management reports. Working with other units in Finance to achieve the higher targets of the department.
Revenue Assurance Spacialist
Zain Bahrain
December 2008
to July 2010
- Conduct trending and trafficking analysis on revenue streams and investigate variances outside of approved tolerance levels. Ensure newly introduced rates are set up correctly and take an active role in the rate change process. Creation and analysis of revenue assurance key performance indicators. Calculation and tracking of impacted revenue for identified events. Address problematic areas and initiate appropriate action where required. Performing subscribers profile reconciliations (HLR, CRM and IN). Day to day analysis and trending of revenue streams. Deferred Revenue reconciliation and aging report validation.
Revenue Assurance Analyst
Zain Iraq
August 2007
to November 2008
- Conduct trending and trafficking analysis on revenue streams and investigate variances outside of approved tolerance levels. Ensure newly introduced rates are set up correctly and take an active role in the rate change process. Creation and analysis of revenue assurance key performance indicators. Calculation and tracking of impacted revenue for identified events. Address problematic areas and initiate appropriate action where required. Performing subscribers profile reconciliations (HLR, CRM and IN). Day to day analysis and trending of revenue streams. Deferred Revenue reconciliation and aging report validation.
Customer Application Support
International Turnkey Systems
February 2006
to July 2007
- Supporting the BSS/Billing System (TABS) delivered to Zain-Iraq as outsourced IT unit in Kuwait office. Main tasks were to solve tickets raised by the system users and report bugs to 2nd line support. The modules covered were CRM, Warehouse, Sales, Invoicing and Reporting.
Skills
Others
-
Revenue Assurance
Expert
-
Fraud Management
Expert
-
Project Management
Expert
-
GSM/3G/4G-LTE
Advanced
-
Roaming/Interconnect/VAS
Advanced
-
Provisioning
Advanced
-
Oracle/MySQL RDMS
Advanced
-
MS Access/Excel/Word/PowerPoint/Projects
Expert
-
Data Analysis/Mining
Expert
-
ETL
Advanced
-
Risk Management
Advanced
-
Team Management
Advanced
Languages
- English
- Arabic
