Nilesh Roy
IT Professional with 25+ years of experience.
Project & Program Management
Service Delivery Management
IT Infrastructure
Remote Infrastructure
Strategy Planning
49 years old
Mumbai (400064) India
Professional Status
Employed
Open to opportunities
About Me
Summary:
- Outcome-driven Senior Technology Manager offering a wealth of systems, leadership, planning, project management, program management, and service delivery expertise. Strategist with repeated successes developing long-term roadmaps for critical infrastructure, applications, and processes. Technical Project Manager accomplished at leading enterprise-level initiatives to on-time, under-budget completion. Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications, data centre re-engineering. Excellent analytical, organizational, interpersonal skills, identification and negotiation for Business and Technology requirements. Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.
- Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success.
- Experience with working at Big4 Consulting Firm.
- Domain Expertise and Consulting experience on multiple industry verticals like Banking, Finance, Insurance, Media, Logistics, Transportation, and Power Distribution.
- Hands on experience in managing Private Cloud Infrastructure, Virtualized Infrastructure on VMware platforms.
- Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications, data centre re-engineering.
- Excellent analytical, organizational, interpersonal skills, identification and negotiation for Business and Technology requirements.
- Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.
- Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of IT Projects from needs analysis and requirements definition to vendor, implementation, and training.
CISO & Vice President - IT Operations
Spocto Solutions Pvt. Ltd.
Since October 2021
Full-time
Mumbai
India
- Brought on board to streamline the processes & systems around the InfoSec & IT Operations as CISO & Vice President - IT Operations.
Senior Manager - IT (IT Head)
V2Tech Ventures Pvt. Ltd. (V2 Solutions)
February 2011
to August 2011
Full-time
Navi Mumbai
India
- To manage and set up IT Infrastructure of Mumbai, Bangalore Office and connectivity between US and India office.
Oversee the administration and maintenance of IT infrastructure.
Oversee the administration of LAN / WAN.
To strategies, plan, develop and implement the company’s IT budget and infrastructure plan.
To manage and mentor the IT support team.
To evaluate user need and system functionality.
To ensure that all the facilities meet the needs of the end user with appropriate advice & support.
Introducing and installing new system upgrades and security backups for hardware and software systems.
To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision.
To adhere the software licensing laws.
To provide secure access to the network for remote users.
To manage crisis situations, this may involve complex technical hardware or software problems.
To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.
To manage and oversees all telephone changes, including routing for seating assignments.
Oversee all help desk activities at the regional level.
Build and maintain vendor relationships and manage the purchase of hardware and software products.
Manages the purchasing of all software, hardware and other IT supplies.
To ensure that company assets are well maintained.
Updating and upgrading with the latest Technologies.
External TechnoConsultant - ERP & IT Infra Solutions
Comsoft Mediatec Enterprises
January 2010
to February 2011
Consultant
Mumbai
India
- Managing Project Deliveries, Timeline / Milestone achievements, management of project budgets, vendor negotiations and client interfacing.
- Providing consultancy services to clients by understanding their requirement and giving them customized solutions /products.
Head - Technology
Nucleus GIS & ITeS Ltd.
February 2009
to December 2009
Full-time
Mumbai
India
- ◄ About the Company ►
Nucleus GIS & ITeS Ltd. is focused on enabling spatial fulfillment of value to businesses & individual users worldwide. Incorporated in 1992, our business activities are structured around:
• Documents Management
• PDC Management
• Process specializations in BFSI, Mortgage, Records Management and Yellow pages
• Data Conversion within all file formats
• GIS Consulting & Project Management
• Value Added Services around GIS data & products
Our matured competencies across the full bandwidth of spatial technologies help us deliver consistent and intelligent solutions.
◄ My Key Target Deliverable ►
• IT Infrastructure Designing and Management Services,
• Network Infrastructure management
• Server Infrastructure management
• Applications Support @ Tier 2 and 3
• Security Infrastructure management
• Remote Infrastructure Management
• Tier 1, 2 and 3 IT Operations Support
• Setting up and maintaining IT Infrastructure and Leading the Network, System & Security Team.
• Infrastructure & Network Security.
• Identify new software for betterment of processes / systems.
• Selection, procurement, installation and commissioning of the IT infrastructure.
• Internal Quality Systems Audit.
• Network project planning, engineering and execution, problem identification & solution, and establishing processes for optimum resource utilization.
• Formulating the IT processes policy and Information Security Policy & their implementation.
• To continuously scan the environment and find out the new developments in the field of Information Technology.
• To covert at least a few of them into implemental propositions.
• The scanning is done for all the areas of IT such as hardware, data-communication, telecommunication, software (transaction processing, packaged software, specialized technical software for call centre industry etc.), IT security and others.
Service Delivery Manager - IT Infrastructure
Capgemini Consulting India Pvt Ltd.
March 2007
to January 2009
- As part of the Schneider VRF Project, my core responsibilities comprised of ensuring successful delivery of the VRF Partner’s Link from Schneider Electric to the project team at the Capgemini premises. Other KRAs are Project planning, Resource Planning and Mobilization, Managing deliveries and resolving dependencies, Change management, Client Relationship Management and internal interfacing for project requirements, Resource training and optimization & job rotation, Deliver the project within estimated budget and timescales, Involved in preparation of SLAs.
Brought on board for the ASPIRE Project, my responsibilities comprise of ensuring successful delivery of programme or project lifecycle; from design & definition of the benefits case, through technical or transformation delivery & potentially ultimately transitioning the delivered solution to an outsourced operation.
Project Manager - IT Infrastructure (Planning Team) & Organizational Sizing Expert
Shinsei Bank, Tokyo
September 2006
to March 2007
- Brought on board to consolidate & streamline business practices surrounding IT projects. Currently managing multiple projects for Shinsei Bank Tokyo, from conceptualization to implementation. Reporting to the CTO, my current key activities entail development & management of budgets, meeting milestone & delivery dates.
Infrastructure Architect & Technical Project Manager
Hexaware Technologies Ltd.
February 2006
to September 2006
- Reporting to the Project Director, as a Project Manager for the project my responsibilities included managing various projects for Hexaware’s clients, management of project budgets, vendor negotiations and client interfacing.
As an Infrastructure Architect for the project, my responsibility was to design the server architecture, deployment and maintenance of applications/services across the project. This also includes working with the Solution Developers to design for scalability, reliability, manageability, performance, and security, and the Business Analyst for strategic direction (both conforming to, and helping to define).
Network & Security Specialist (Manager Level)
Pictureal (India) Pvt. Ltd., Mumbai
Since March 2005
- Reporting to the Director - IT, my main responsibilities were to ensure the smooth running & security of the network & data infrastructure. I also handled the design, planning, implementation, management, maintenance & upgradation of the network security systems.
Internet Specialist (Asst. Manager Level)
S. K. International
Since July 1997
- (November 2000 - February 2005)
Designation: Internet Specialist (Asst. Manager Level) (Internal Promotion)
Roles and Responsibility: Deploying & Administering Corporate Messaging Solutions for Customers based on Microsoft Technologies. Implementing High End connectivity solutions like VPNs & VLANs based on Dialup, ISDN or Leased Line connectivity to Internet. Designing & Implementing Network Security policies for prevention against network spoofing, Firewalls.
(July 1997 - November 2000)
Designation: Senior Customer Support Engineer
Roles and Responsibility: Built a strong customer base by providing support on various messaging, internet, software & training related issues to existing customers. He had managed & driven a team of engineers towards total customer satisfaction. He also took the initiative and designed in-house training documentation for the customer base.
Sr. Customer Support Engineer
Datapro Infoworld
June 1996
to July 1997
- Selected from the Campus Recruitment Drive, I was responsible for building a strong customer base by providing support on various software related issues to existing customers. I had designed and implemented training course for new recruits speeding profitability. My additional responsibility was of training C, C++ (for corporate clients).
Various Microsoft Certifications - MCSE+I, MCSE, MCSD, MCP
Microsoft Corporation
January 1997
to March 2000
Microsoft Corporation Mumbai
M. C. S. E. + Internet
M. C. S. E.
M. C. S. D.
M. C. P.
M. C. S. E. + Internet
M. C. S. E.
M. C. S. D.
M. C. P.
Bachelor of Engineering (B.E.) with specialization in Electronics & Telecommunications
- IT Infrastructure Management
- Infrastructure Sizing
- Strategic Planning
- Budget Development & Analysis
- Financial Management
- Training and Staff Development
- Project & Program Management
- Service Delivery
- Ability to create plans to achieve specific results
- Take ownership for achieving objectives
- Motivator and strategist
- Know how and when to get into details to solve issues: Situational Leader
- Direct others to achieve objectives
- Problem solver
- Able to achieve results while strengthening capabilities of the team
- Provide Leadership/Oversight to other project managers to ensure quality delivery
- Can create delivery strategies to ensure quality delivery of multiple projects
- Sales support experience in complex technical environments.
- Ability to prepare and present C-level presentations
- In-depth experience of application development, support, technical services
- Experience with issues, constraints and problems typically found in a support or development team
- Understand and experienced in issues such as IT productivity, performance management, service level management, quality and rework metrics, SDLC, Application, help desk.
- Strong listening skills
- Strong facilitation and consensus building skills
- Ability to establish and maintain an environment of change and improvement
- Ability to build and maintain support and buy-in at all levels
- Synthesize disparate pieces of information and communicate recommendations in non-technical terms.
- Ability to see the big picture and communicate its value
- Ability to build trust and show empathy with developers and IT staff
- Communicate effectively with IT management (line and exec)
- Demonstrate confidence in outcome of project
- Process focused