Manage team (Schedule/workload planning, 1 to 1 meetings, appraisals, ... )
Teach to team members basic Linux administration, HTML/CSS, Bootstrap , Javascript/JQuery, basic databases operations and Ruby scripting
Scripting/automation (for Operations team as well as for other teams in need of reducing manual tasks)
Ruby on rails application with scheduled jobs to crawl information and display it in real time (eg: crawler parsing draw results and prizes from numerous lotto official websites)
Write wiki documentation for the scripts + the procedures used by the team
Troubleshooting, problem solving and management of support incidents
Debug all issues on server domain, and availability of applications
Providing correct and timely support
Investigate and update application support incidents through root cause analysis
Ensure applications achieve maximum uptime, availability and performance
Coordinate with teams and resolve all complex application and system issues • Working with internal J2EE/JavaScript/HTML5/node.js applications in Cloud environment
Supervise all alerts related to application and system procedures and provide services proactively
Document incidents accurately and within required time frames
Raise and track issues with applications, infrastructure and databases up to and including resolution
Software deployment support
Maintain good professional relationships with counterparts in engineering and customer support departments
Script solutions to automate tasks within all teams (all scripts written in Ruby using multiples gems)
Automated raise of commented tickets in case of incident on certain applications (Ruby/Jira + applications)
Create monitoring solutions for applications, pages (Ruby/Sinatra/sensu)
Create interfaces to simplify deployments, building scripts or specific downloads for third-parties (Ruby/Sinatra)
Send daily automated e-mails with information parsed from different sources (Jira, webpages, databases, etc)
Troubleshoot through investigation and resolution production incidents.
Communicate system, service and/or process anomalies.
Act as a focal point for communication of incidents and other issues that are detected within our Systems.
Analyze incidents and service requests, which entail recording symptoms, performing analysis, resolution and other information relevant to resolving the incidents and service requests.
Create detailed instructions to support operation and maintenance of environment configurations, support processes and incident resolutions.
