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Nicholas Stevens

Technical Support Engineer

I.T.
Support
Engineer
Systems
Administrator
Nicholas Stevens
Madison (53715) United States (Wisconsin)
Professional Status
Unemployed
Available
About Me
A+ certified technical support engineer with seven years of experience delivering knowledgeable, detailed, and expeditious best practice technical support to staff at every level of seniority. I take pride in my ability to quickly and effectively resolve issues under pressure while minimizing or eliminating disruptions to production. My diverse IT background empowers me to deploy and support the hardware and software solutions that meet the unique technological needs of your business objectives. I intend to take on a role with a firm where a relationship of mutual development, advancement, and growth can be established.
Resume created on DoYouBuzz
  • Took on nearly any computer repair challenge as a way to increase revenue, to increase customer confidence, and to gain experience
  • Drove profitability by building custom made-to-order desktop PCs as a core function of my role
  • Took ownership of customer outcomes to support the reputation of the technical services department
  • Provided oversight and mentorship for four technicians working under me
  • Directly influenced a nearly two-fold increase in revenue from technical services
Company Description
TigerDirect is a California-based retailer dealing in electronics, computers, computer components, computer repair, and custom built PCs.