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Nicholas Stevens

Technical Support Engineer

I.T.
Support
Engineer
Systems
Administrator
Nicholas Stevens
Madison (53715) United States (Wisconsin)
Professional Status
Unemployed
Available
About Me
A+ certified technical support engineer with seven years of experience delivering knowledgeable, detailed, and expeditious best practice technical support to staff at every level of seniority. I take pride in my ability to quickly and effectively resolve issues under pressure while minimizing or eliminating disruptions to production. My diverse IT background empowers me to deploy and support the hardware and software solutions that meet the unique technological needs of your business objectives. I intend to take on a role with a firm where a relationship of mutual development, advancement, and growth can be established.
Resume created on DoYouBuzz
  • Proactively scheduled Bomgar remote support sessions with Coca-Cola staff, post cutover, to reconnect their Outlook profile to Exchange Online
  • Outperformed SLA while following best practice incident management in ServiceNow
    • Worked closely with escalation teams to determine whether resolutions can be resolved client-side or if they require changes in Exchange Online
  • Decreased time spent troubleshooting by contributing to a knowledge base upon the discovery of working resolutions
  • Minimized the need to escalate incidents by successfully resolving them at the endpoint
Company Description
Project Leadership Associates (now called New Era Technology) works with customers as a trusted technology adviser.