A+ certified technical support engineer with seven years of experience delivering knowledgeable, detailed, and expeditious best practice technical support to staff at every level of seniority. I take pride in my ability to quickly and effectively resolve issues under pressure while minimizing or eliminating disruptions to production. My diverse IT background empowers me to deploy and support the hardware and software solutions that meet the unique technological needs of your business objectives. I intend to take on a role with a firm where a relationship of mutual development, advancement, and growth can be established.
Worked alongside four other helpdesk technicians to support over 2000 users worldwide in 80 countries
Continually improved full resolution time by contributing to a knowledge base and working with the Systems team to push solutions for common issues
When appropriate, performed repairs to reconcile computer hardware which saved the firm over $100K in 9 months
Hardened endpoints by collaborating with the Systems team to deploy Snow Asset Management to manage security compliance
Ensured that Globalscape MFT was smoothly implemented by migrating folders from the old FTP solution as well as educating non-technical staff on it's use
Company Description
InnerWorkings (recently acquired by HH Global) is a global professional services firm focused on marketing execution.
