A+ certified technical support engineer with seven years of experience delivering knowledgeable, detailed, and expeditious best practice technical support to staff at every level of seniority. I take pride in my ability to quickly and effectively resolve issues under pressure while minimizing or eliminating disruptions to production. My diverse IT background empowers me to deploy and support the hardware and software solutions that meet the unique technological needs of your business objectives. I intend to take on a role with a firm where a relationship of mutual development, advancement, and growth can be established.
Tested and monitored videoconferencing between practitioners and client law firms to ensure that important video calls went uninterrupted
Generated daily reports relating to user sessions on Windows servers which enabled me to prevent common issues with Citrix Application Delivery
Increased stakeholder confidence by ensuring stallar service delivery and documenting incident resolutions in ServiceNow per ITIL
Resolved unique interoperability issues between statistical analysis software (STATA, R, MATLAB, Python, etc.) and Microsoft SQL Server
Produced on-demand reporting for database backup restore operations to allow practitioners to begin analysis as soon as possible
Wrote knowledge base articles that worked to reduce incidents by giving staff reliable resources during six major deployments, migrations, and upgrades
Improved and hastened user account provisioning by automating the process of determining which AD security groups a new user must be added to
Gained approval from IT governance to write a PowerShell script for use in production as SOP to configure new laptops and append a provisioning log
Managed the secure ingestion of highly confidential and/or federally protected data sent from client law firms
Company Description
Compass Lexecon is a global economic consulting company with headquarters in Chicago, Illinois.
