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Nicholas Stevens

Technical Support Engineer

I.T.
Support
Engineer
Systems
Administrator
Nicholas Stevens
Madison (53715) United States (Wisconsin)
Professional Status
Unemployed
Available
About Me
A+ certified technical support engineer with seven years of experience delivering knowledgeable, detailed, and expeditious best practice technical support to staff at every level of seniority. I take pride in my ability to quickly and effectively resolve issues under pressure while minimizing or eliminating disruptions to production. My diverse IT background empowers me to deploy and support the hardware and software solutions that meet the unique technological needs of your business objectives. I intend to take on a role with a firm where a relationship of mutual development, advancement, and growth can be established.
Resume created on DoYouBuzz
  • Prevailed over incident response and full resolution SLA targets by delivering swift and competent service to 100 local users and 200 remote users
  • Improved equipment provisioning process by automating required changes to user profiles with a Batch script
  • Reduced hardware overhead by providing break/fix solutions for laptops, desktops, printers and associated peripherals
  • Exceeded progress targets for their endpoint migration initiative from Microsoft Office 2010 to Microsoft Office 365
  • Worked as a single point of contact for technical support to both local and remote staff with very few escalation points
Company Description
Burwood Group is a consulting firm that bridges business strategy and technology solutions.
Company website